Explore Air Miles
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It's easy to join Air Miles and can be done quickly online, here’s how:
If your email address is not recognised, it may be because you have changed it and we can't find the new details. If this is the case, please follow the below instructions:
Log onto your account at www.airmilesme.com, click on the 'My Account' tab, scroll down the page, click on 'Update Details' and make your changes.
Visit the Air Miles home page at www.airmilesme.com, click the 'Log In' button then the 'Forgotten Password' button and follow the step by step guide on how to reset your password
If your email address isn't recognised, it may be because it has changed or isn’t registered with us and we cannot find your details. In this case, you will need to reset your email by using the 'Forgot email' button displayed after you have click on the 'Log In' button.
Please note after five unsuccessful log-in attempts, your access to continue trying to log on will be blocked for 15 minutes. This means that any attempt to log-in will be ‘blocked’ until the 15-minutes lock out period has passed.
Air Miles are personal to your Air Miles account and cannot normally be transferred. However, a primary cardholder can merge the Air Miles with another account registered to the same address. Air Miles can only be transferred from one Air Miles account to another upon death or divorce if adequate evidence of the legal division of the Air Miles is provided to us.
Log onto your account at www.airmilesme.com and your current balance and the value of your Air Miles can be found at the top of the page. You will also receive an Air Miles Summary Statement every month, which shows how many Air Miles you have collected and from which partners.
Air Miles are credited to your account once a month and therefore can take up to 28 days to appear on your account.
For airmilesme.com to function well your browser needs to be cookie enabled.
Yes. We can transfer the Air Miles accumulated in your account across UAE, Qatar and Bahrain to a new account.
The Terms and Conditions detail why the information is needed and how it will be used. Your details are treated with the utmost confidentiality. Air Miles has a very strict policy on privacy and a copy of the Terms & Conditions can be found by clicking http://www.airmilesme.com/terms-conditions.html
Yes, please visit an Air Miles partner and pick up a new Air Miles key tag and contact us via online chat or contact centre to merge to your existing account. Alternatively, you can download the new Air Miles-ME app here and log in using your registered email address and password, and gain access to your digital membership card.
The IDV is a three digit code located at the back of your key tag and is required for registration on our website when using a key tag. However, if you do not have an IDV number, you can leave the field blank when registering.
You can use one key tag and hand the other 2 to family members, that way you and your family/friends can all collect Air Miles into the same account.
Visit any of our wide range of partners and present your key tag to the cashier at the time of checkout. They will scan the key tag and award you Air Miles based on your purchase. Remember to collect double Air Miles by also using your HSBC Credit Card.
No, you will receive an email containing your new card number. You then need to download the Air Miles ME app - available on iOS and Android - and register through the app using the number previously supplied. You will then have a digital membership card appear in the app for you to use with you at all times.
If you have not swiped the key tag at the store you collected it from, Log-on to your account at www.airmilesme.com, click on the' My Account' tab, scroll down the page and click on the 'Add Card', and follow the instructions.
If you have used the key tag and therefore need to merge it with your account, please call our call centre through the 'Contact Us' page and one of our customer services representatives will action this for you.
Visit our website www.airmilesme.com and click the 'Collect' page. There you will find a list of our partners where you can collect Air Miles. Occasionally we will have 'pop-up' partners who will issue Air Miles for a time limited period. In addition, you can earn Air Miles twice when you use your HSBC Credit Card along with your Air Miles membership card at Air Miles partners.
Most of our partners will only issue Air Miles upon presentation of your Air Miles Key Tag/Card at the time of payment.
Air Miles are credited to your account once a month and therefore can take up to 28 days to appear on your account, which we will notify to your via your e-statement. If after receiving your statement your Air Miles do not appear then please contact our call centre through the 'Contact Us' page on our website.
Air Miles take up to 28 days to appear in your account and are added on a monthly basis.
Yes. You can use your UAE Air Miles key tag or card at any participating outlet in the UAE, Qatar and Bahrain and all your Air Miles will be accumulated in your account.
Visit our website www.airmilesme.com and click the Redeem page. There you will find all of our partner's vouchers by categories and access to our Travel Shop. If you need any further assistance, you can chat with our customer services agent who can help guide through our selection of rewards.
Both. You can redeem for e-vouchers online and use these in store, or if you are in store and decide to use your Air Miles in a partner store that accepts in-store redemptions then you can use your Air Miles at the till. Please note to redeem in store at till, ensure you have a valid mobile no registered to your Air Miles account as we will send you a “One time Password” (OTP) at the time of redemption.
Depending on where you redeem your Air Miles the minimum amount is different.
Air Miles is now a fully digital programme. By moving to e-vouchers you, our valued member, get instant access to your reward to use on whatever you want in your chosen partner.
There could be several reasons for not receiving your e-voucher:-
Still not received it? Please contact our call centre through the 'Contact Us' page for further assistance.
Once you have redeemed your reward and your request has been processed, we will be unable to cancel your request.
To give our members a choice and instant access to their rewards we have moved all of our rewards to digital fulfilment. You can redeem for e-vouchers on our website to use instore. Visit our website www.airmilesme.com and click the 'Redeem Air Miles' page. There you will find all of our partner's by category where you can redeem for e-vouchers, where you can spend in-store and gain access to our Travel Shop.
Air Miles have a three year Air Miles Expiry Policy which runs from March each year e.g. All Air Miles earned up to 31st March 2014 will be subject to expiry on the 31st March 2017.
We also have a Fifteen-Month Inactive Account Expiry Policy. We may close any Air Miles account on which no Air Miles have been collected or redeemed for a continuous period of 15 months. Upon account closure any Air Miles in such account will expire.
There are a number of ways for a member to understand how many Air Miles are due to expire:
It’s simple to stay active. All it takes is one transaction every 15 months to keep the account active. That means using the Air Miles Key Tag/Card to earn Air Miles when shopping or spending Air Miles on a reward. For full details on where to collect and redeem Air Miles, please visit www.airmilesme.com.
Even if a member's Air Miles account becomes inactive, they remain an Air Miles member. This means their Air Miles Key Tag and Air Miles card number remain valid so they do not need to re-enroll in the programme the next time they want to collect Air Miles.
Unfortunately not. Once the Air Miles have expired members will not be able to have them reinstated.
No, there are no exceptions to the expiry policy.
Flight rewards are quoted on the best available ticket price across all airlines for the chosen route, class of travel, passenger type, dates and times of travel. Flight reward prices, therefore, vary dependent on these travel requirements, how far in advance travel is booked and airline seat availability.
Try some of these tips to get the best quote available:
This is dependent on the actual flight reward cost. However, there is a minimum spend requirement of 30,000 Air Miles per airline ticket.
Yes, you can. Please visit www.airmilesme.com/travel to redeem for single or return flight tickets for up to 9 passengers. You will need to have your Air Miles account details, passport and your Visa or MasterCard credit card details to hand if paying with Air Miles and money.
No. However, flight rewards are subject to airline availability. You can browse and book online at www.airmilesme.com.
Yes, you can. It is your reward and your choice.
Yes, you can. It is your reward and your choice.
Yes, you can. One way tickets can be booked online. Should you need to book a multi-city flight, please get in touch with one of our representatives, via the "Live Support " link on each page of our website.
Yes, you can. Your ‘open jaw’ air reward price quoted will be based on the best available fare across all airlines for your chosen dates and time of travel. Air reward prices, therefore, vary dependent on travel dates, how far in advance travel is booked and the available airlines.
This is dependent on the airline you have chosen and their fare rules. Each airline has its own rules. However, the further in advance flights are booked the better the chance that you will be able to secure a lower priced reward.
Yes, you can, there are no restrictions on what class you book.
This is possible subject to flight availability. Please get in touch with one of our representatives, via the "Live Support " link on each page of our website.
Unfortunately, no. You will need to contact the airline directly for all your special requests, e.g. meal choices, seat allocation & any other special service requests (wheelchair/infant bassinet,etc.).
Infant/child tickets can be paid for with Air Miles or Air Miles and money, but can only be booked if the ticket for an accompanying adult over the age of 17 years is being redeemed at the same time, on the same booking. Infant tickets cannot be booked separately and or added on to an existing booking at a later stage.
You can book the two tickets separately online at www.airmilesme.com. A minimum spend of 30,000 Air Miles applies per ticket.
No. All outbound and return flights must be booked and confirmed at the time of booking.
Flight reward prices apply for the whole flight ticket and include the airfare, Air Miles booking fee, airport taxes, duties and charges (including government and other taxes). They do not include any airport taxes that are payable upon departure or arrival directly at certain airports.
This is possible subject to flight availability. Please get in touch with one of our representatives, via the "Live Support " link on each page of our website for assistance.
If the airline you have chosen to fly with allows cancellations and refunds then, yes, Air Miles can process this for you.
All cancellations must be made at least 24 hours prior to departure by calling the Air Miles Travel Service Center at the numbers found on your e-ticket. You may also get in touch with one of our representatives, via the "Live Support " link on each page of our website.
A cancellation fee of QAR 150 plus any airline charges applies per person. Upon receipt of the cancellation fees and the chosen carrier's permission, the Air Miles and any money paid will be fully refunded within 14 working days. We accept Visa or MasterCard credit cards.
For flight bookings, date changes, airport changes, re-routing and ticket upgrades are permitted based on airline terms & conditions. The applicable airline fees and Air Miles fees are payable by a Visa or MasterCard credit card only.
All amendments must be made at least 24 hours prior to departure by calling the Air Miles Travel Service Center at the numbers found on your e-ticket. You may also get in touch with one of our representatives, via the "Live Support " link on each page of our website.
A fee of QAR 150 per change per person will apply plus any airline fees. These fees, plus any fare difference if applicable, are payable with a valid Visa or MasterCard credit card only. Payment of change fees and fare differences in Air Miles is not permitted.
Yes, as long as you have the minimum of 30,000 Air Miles per ticket to make the redemption, you can then add to your booking using cash.
Yes, your flight reward quote is based on the full ticket price so you can pay entirely with your Air Miles.
Yes, flight rewards can be paid for with a combination of Air Miles plus money. A minimum spend of 30,000 Air Miles applies per airline ticket.
Yes, flight reward prices apply for the whole flight ticket and include the airfare, Air Miles booking fee (if applicable), airport taxes, duties and charges (including government and other taxes). They do not include any airport taxes that are payable upon departure or arrival directly at certain airports.
Changes are only permitted within the ticket fare rules and are subject to airline fare rules.
Amendments must be made at least 24 hours prior to departure by calling the Air Miles Travel Service Center at the numbers found on your e-ticket. You may also get in touch with one of our representatives, via the "Live Support " link on each page of our website for assistance.
A fee of QAR 150 per change per person will apply plus any airline fees. These fees, plus any fare difference if applicable, are payable with a valid Visa or MasterCard credit card only. Payment of change fees and fare differences in Air Miles is not permitted.
Cancellations, if permitted within the ticket fare rules that you have booked, must be made up to 24 hours prior to flight departure time by calling the Air Miles Travel Service Center at the numbers found on your e-ticket. You may also get in touch with one of our representatives, via the "Live Support " link on each page of our website for assistance.
A cancellation fee of QAR 150 plus airline charges applies per person. We accept Visa or MasterCard credit cards. Upon receipt of the cancellation fees, the Air Miles and any monies paid will be refunded within 14 working days.
Cancellations made within 24 hours of your departure time result in the flight reward ticket being forfeited. Forfeited tickets are not valid for travel and are non-refundable.
The airline or travel agency will make best endeavours to communicate any flight updates to you. However, it is the passenger's ultimate responsibility to check flight timings. Therefore, we advise you to check flight timings at least 24 hours prior to departure.
Your ticket will be emailed to the email address provided at the time of your booking. It will be sent to you within 24 hours of your flight reward confirmation.
Please check your junk email folder as it may have been redirected there. Alternatively, you may also get in touch with one of our representatives, via the "Live Support " link on each page of our website for assistance.
In the event of no-shows, the flight rewards ticket will become forfeited. Forfeited tickets are not valid for travel and are non-refundable. However, eligible taxes can be refunded to your payment card upon request.
In some cases, flight rewards are eligible to earn airline frequent flyer programme points. You will need to contact the airline directly to add the relevant frequent flyer programme number to your booking and it is your responsibility to ensure frequent flyer programme points are actually collected from eligible and participating airlines.
If Air Miles are refunded for any reason the expiry will still be based on the original date the Air Miles were earned, not the refunded date.
Yes. Hotel rewards can be paid for with a combination of Air Miles plus money.
Yes. You can also pay for your hotel stay completely in Air Miles.
Your booking confirmation will be emailed to the email address provided at the time of your booking. It will be sent to you within 24 hours of your hotel reward confirmation and booking.
Please check your junk email folder as it may have been redirected there. Alternatively, you may also get in touch with one of our representatives, via the "Live Support " link on each page of our website for assistance.
Yes. After the hotel booking has been confirmed, changes or cancellations can only be made if permitted within the hotel rules of the booking and charges will apply, payable with your credit card.
Amendments must be made at least 24 hours prior to departure by calling the Air Miles Travel Service Center at the numbers found on your hotel voucher. You may also get in touch with one of our representatives, via the "Live Support " link on each page of our website for assistance.
For some hotel suppliers, an amendment request may require a cancellation of the original booking, and submitting an entirely new online booking by the member. In these circumstances, rates and room availability will be subject to hotel inventory rules applicable for the period. Best efforts will be made to secure same rates but this cannot be guaranteed.
A hotel booking amendment fee of QAR 150 per booking will apply plus any room rate difference fees. These fees, plus any hotel rate difference if applicable, are payable with a valid Visa or MasterCard credit card only. Payment of change fees and rate differences in Air Miles is not permitted.
No. Hotel reward prices apply for the room stay only. Local and government taxes are payable upon check out at the hotel.
It's easy to join Air Miles and can be done quickly online, here’s how:
If your email address isn't recognised it may be because you have changed it and we can't find the new details. If this is the case you will need to reset your email by using the 'Forgot email' tab displayed when you click on the 'Log In' tab
Log onto your account at www.airmilesme.com, click on the 'My Account' tab, scroll down the page ,click on 'Update Details' and make your changes.
Visit the Air Miles home page at www.airmilesme.com, click the 'Log In' button then the 'Forgotten Password' button and follow the step by step guide on how to reset your password
If your email address isn't recognised, it may be because it has changed or isn’t registered with us and we cannot find your details. In this case, you will need to reset your email by using the 'Forgot email' button displayed after you have click on the 'Log In' button.
Please note after five unsuccessful log-in attempts, your access to continue trying to log on will be blocked for 15 minutes. This means that any attempt to log-in will be ‘blocked’ until the 15-minutes lock out period has passed.
Air Miles are personal to your Air Miles account and cannot normally be transferred. However, a primary cardholder can merge the Air Miles with another account registered to the same address. Air Miles can only be transferred from one Air Miles account to another upon death or divorce if adequate evidence of the legal division of the Air Miles is provided to us.
Log onto your account at www.airmilesme.com and your current balance and the value of your Air Miles can be found at the top of the page. You will also receive an Air Miles Summary Statement every month, which shows how many Air Miles you have collected and from which partners.
Air Miles are credited into your account once a month and therefore can take up to 28 days to appear on your account.
For airmilesme.com to function well your browser needs to be cookie enabled.
Yes. We can transfer the Air Miles accumulated in your account across UAE, Qatar and Bahrain to a new account.
The Terms and Conditions detail why the information is needed and how it will be used. Your details are treated with the utmost confidentiality. Air Miles has a very strict policy on privacy and a copy of the Terms & Conditions can be found by clicking http://www.airmilesme.com/terms-conditions.html
