Terms & Conditions
Air Miles is free to join. You can become an Air Miles member via our website, through the Air Miles-ME mobile app or by picking up a key tag in selected partner outlets. You must be resident in the UAE, Qatar or Bahrain to be eligible to be a member of Air Miles Programme. The registered account holder can add additional cards to their account via their online account. Should any of the following events occur, we reserve the right to terminate membership and revoke any accrued Air Miles:
2. Collecting Air Miles
Use your digital card in the Air Miles app (or plastic key tag or card) at the partner outlets before every transaction with them. Selected partners may allow you to collect Air Miles for telephone or internet purchases, please ensure to check with the chosen partner before placing your order. In these instances you must quote your Air Miles card number at the time of ordering upon confirming eligibility with the partner. Issuance of Air Miles in all scenarios is at our partners’ discretion.
When using your HSBC credit card and your Air Miles card at partners, your Air Miles collected on both cards will be featured on your next credit card statement from HSBC. We will update your account balance including Air Miles collected and spent and you can view your statement online. We will correct your Air Miles account if we are satisfied that it is inaccurate; our decision is final. Miles will normally be credited to your account within 30 days of your transaction (maximum)
3. Personal Information
We reserve the right at any time and without prior notice:
5. Transfer of Air Miles
Air Miles are personal to your Air Miles account and cannot typically be transferred. However, the registered account holder can merge their account with another Air Miles account by submitting a request to us by email. Accounts can also be added to a "Household" where there will be one head of the household who can link family members so that all miles collected on any of the cards will be pooled into one account.
6. Miles Expiry
Three Year Air Miles Expiry Policy
Air Miles have a three-year Expiry Policy, which runs from March each year. e.g. All Air Miles earned up to 31st March 2016 will be subject to expiry on 31st March 2019.
Fifteen-month Inactive Account Expiry Policy
We may close any Air Miles account on which no Air Miles have been collected or redeemed for a continuous period of 15 months. Upon account closure, any Air Miles in such account will expire.
7. Rewards Terms and Conditions
Air Miles will maintain a catalogue of e-vouchers on www.airmilesme.com specifying the partners where these e-vouchers are redeemable with Air Miles.
Primary, secondary cardholders and authorised person(s) with a registered Air Miles account are able to redeem for Air Miles rewards. Rewards can be issued to any person of the cardholders choice with the exception of frequent flyer programme rewards.
Air Miles can be redeemed in-store with specified rewards suppliers online at airmilesme.com.
To redeem in-store, members must present their Air Miles virtual card or key tag and correctly answer account security questions. Members will need to ensure their personal and contact details are up-to-date on their Air Miles account to pass the security validation. To redeem online at airmilesme.com members will need to log into their Air Miles account and ensure that their contact details are up-to-date.
Reward options may be withdrawn or amended without prior notice. Rewards prices may be amended at any time.
Rewards are subject to availability, suppliers’ warranties and restrictions at the time of redemption. At the time of redemption, the Air Miles balance must be at least equal to the total Air Miles value of the reward being redeemed.
For redemptions made with a combination of Air Miles + money the monetary amount must be paid via Visa or Mastercard credit card at the time of redemption.
Minimum miles + money differ from reward to reward. Please refer to the relevant reward to see your options.
Air Miles will automatically be deducted from the members account at the time of redemption.
Upon redemption, the Air Miles member will directly enter into a sale / purchase relationship with the concerned supplier of the Air Miles rewards. Aimia Middle East FZ-LLC., the holding company of the Air Miles Programme shall only act as an agent for redemption of Air Miles. Members agree that Air Miles can pass their name, account number, address / email address and contact number to the relevant reward supplier where required for them to fulfill the redemption.
Air Miles rewards can only be redeemed in the country registered by the Air Miles member.
We, and Aimia Middle East, reserves the right to pursue any and all available legal and equitable remedies and/or action against you in respect of any mis-use of or any fraudulent activity on your account, e-vouchers and/or any rewards or benefits provided to you.
8. In-Store Rewards
The value of your redemptions cannot exceed the total value of your purchase.
To redeem your Air Miles in-store you must present your Air Miles digital card (or Key Tag/Card) and ensure your mobile no is registered in your Air Miles account, as you will be sent a 'One time Password' at check out to complete the redemption process
Air Miles are redeemable in-store only and cannot be used to purchase goods over the phone or via the reward provider’s website.
Air Miles can be used as part payment and any balance must be paid at the time of purchase.
Air Miles are not redeemable in conjunction with any other offer, promotion or discounted rate, unless otherwise stated.
Once the redemption has been processed it cannot be cancelled or refunded.
Reward provider standard terms and conditions also apply. Please refer to the relevant in-store reward at airmilesme.com to learn more.
Print and present this e-voucher at the time of purchase.
e-voucher is not valid for online purchases unless specified.
Each e-voucher represents the cash value shown above.
Reward e-vouchers can be used to obtain goods or services to the same value and from the authorized Air Miles rewards provider detailed on this voucher.
e-voucher may not be available on concessions within certain reward providers participating retail outlets.
e-vouchers can be used as part payment. If the price of the goods or services exceeds the value of the e-voucher, the balance must be paid using cash or card.
If the price of the goods or services is less than the value of the e-voucher, no change will be given (unless the reward provider states otherwise).
e-voucher is non-refundable and cannot be exchanged for cash in part or full and is valid for one single transaction only in accordance with its terms. Aimia Middle East reserves the right to act, in its sole discretion as it should see fit, should an attempt be made to use the voucher on more than one occasion or should it be misused.
10. General Booking Policy
11. Flight Rewards
12. Hotel Rewards
13. Car Rental Rewards
14. Activities Rewards
15. Amendments and Cancellations on Flight Bookings
16. Amendments and Cancellations on Hotel Bookings
17. Amendments and Cancellations on Car Rental Bookings
18. Travel Booking Amendments and Cancellations on Activity Bookings
19. Miles Issuance on Cash Element Paid on Travel Bookings
20. Air Miles Exchange
21. Your Privacy
As the operator of the Air Miles programme in the Middle East we recognise your trust is fundamental to the value of the programme, therefore we are committed to protecting your privacy.
Protecting the privacy and confidentiality of your personal information has always been a fundamental principle in our relationship with you, our partners and reward providers.
This privacy commitment demonstrates how we will ensure the confidentiality and privacy of the information you entrust us with.
22. What information will we use?
By participating in the Air Miles programme, you consent that we will collect, process and use information about you and any additional card holders within your account, in the UAE, UK, India. This information includes your registration details, information about the use of your Air Miles Card, shopping purchases and other information that you give us (together "your information").
This information will allow us to administer the Air Miles programme - including the management of member accounts, to accurately record and update Air Miles balances including spending of Air Miles.
Periodically you may be asked to provide additional personal information via market research or surveys (‘member information’). Your ‘member information’ is processed and stored in secure and confidential databases in the EU. If you choose not to provide this information, it will not affect your ability to collect or spend Air Miles.
23. How will your information be used?
Your information may be analysed to see how you use the Air Miles programme, to understand your shopping behaviour and to send you (and/or additional members on your account) information and offers for the products or services which are most likely to interest you.
You automatically agree to receive these communications in order to enjoy the benefits of participating in Air Miles, upon joining the Air Miles programme.
24. Who will we share your information with?
We will only share your information within the Air Miles group, companies participating in the Air Miles programme and their group companies and companies contracted to process and manage your transactions, Air Miles spend requests and communications. A list of Air Miles participating companies is available at http://airmilesme.com/en-ae/section/collect (or upon request). You may contact us by logging into our website or by contacting the Air Miles call centre.
We protect your information, our business depends on it.
We do not give, rent or sell member lists from the Air Miles programme to any organisation or individual other than business units of Aimia Middle East FZ-LLC, partners, reward providers and companies contracted to process and manage your transactions, Air Miles spend requests and communications.
You may contact us by logging into our website or by contacting the Air Miles call centre. We may record your calls to check the quality of our services for training, audit or security purposes.
25. Opt Out
If you do not wish to receive marketing or promotional communications in electronic, printed or verbal format, simply update your account details at airmilesme.com. Your ability to collect or spend Air Miles will not be affected. Once you have opted out, you will not be notified of any special offers or promotions.
This opt out is not applicable to communications relating to the management of your account, changes to the programme or the holding companies.
You may contact us by logging into our website or by contacting the Air Miles call centre.