Explore Air Miles

TERMS & CONDITIONS

Terms & Conditions

1. Introduction

These terms and conditions set out the terms which govern the Air Miles Programme. By joining the Air Miles Programme, Members agree to be bound by these terms. Aimia reserves the right to modify these terms and conditions.
 

The Air Miles Programme is run and operated by Aimia Middle East FZ-LLC, a Free Zone company incorporated in Dubai, United Arab Emirates with trade license number 19291 and whose registered office is at 204, Building 15, Dubai Internet City, Dubai, UAE (Aimia), a Kognitiv Group Company.


Under the Air Miles Programme, Members can collect and redeem Air Miles as set out in these terms and conditions. You can find participating Air Miles partners via the Air Miles Mobile App or online at www.airmilesme.com
 

  • You may contact us via the Air Miles Mobile App, by connecting to Live Chat support or using the contact form at www.airmilesme.com.  Alternatively, you can contact our Customer Service Centre

    In these terms and conditions:

  • We” or “Us” means Aimia Middle East FZ –LLC,
  • You” means the individual Member or individual who is applying to become a Member.
  •  “Member” means a registered Member of the Air Miles Programme.
  • Kognitiv Group Company” means a company within the Kognitiv group of companies.
  • Site “means the Air Miles Website at www.airmilesme.com and /or the Air Miles Mobile App.
  • “Air Miles Website” means the Air Miles Programme Website currently at www.airmilesme.com and any successor site.
  • “Air Miles Mobile App” means the Air Miles Programme Mobile App.
  • Air Miles Travel Shop” means the online Air Miles travel rewards platform that includes flight tickets, hotel stays, car rentals and activities. These travel rewards can only be redeemed online at airmilesme.com.
  • “Customer Service Centre” means the Air Miles Customer Service Centre


These terms and conditions refer to the following additional terms, which also apply to your use of the Air Miles Mobile App and the Air Miles Website individually and collectively (the Site):


Our Privacy Policy, please click here.

Our Term of Use Policy which sets out the permitted uses and prohibited uses of the Site. When using our Site, you must comply with these Terms of Use, please click here.

Our Cookie Policy which sets out information about the cookies on our Site, please click here

2. Membership

Becoming a Member

Air Miles is free to join.


You can become an Air Miles Member by:

  • Registering via the Air Miles Mobile App or
  • on-line at www.airmilesme.com;
  • or if you have a key tag from one of our selected partner stores you will need to register at www.airmilesme.com

Eligibility:

  • Member must be an individual who is 18 years or over
  • Resident in the UAE, Qatar or Bahrain
     

Termination of Membership
 

Should any of the following events occur, we reserve the right to terminate membership and revoke any accrued Air Miles:

  • You fail to comply with these terms and conditions.
  • You supply false or misleading information to us or our partners.
  • You abuse or misuse any membership privileges of the Air Miles Programme.
  • You are involved in any act of fraud, theft or dishonesty.
  • On your death or in the case of a Household account the death of the Primary Household Member.
  • On your bankruptcy or in the case of a Household account the bankruptcy of the Primary Household Member.

 

Keeping Member information up to date
 

You must ensure that your contact details are kept updated specifically email address and mobile number. To update your email address, you will need to contact the Customer Service Centre. All other personal contact details can be updated via the Air Miles Mobile App or at www.airmilesme.com. - Updated contact details will ensure that you receive notifications and communications about the Air Miles Programme and your account.

We will contact you by email using your registered email address or by posting notices on the Air Miles Website or Air Miles Mobile App.

 

Password and security
 

You must keep your password secure and should not disclose this to anyone else. If you know or suspect that your password has been stolen or compromised or that anyone other than you knows your user identification code or password, you should notify the Customer Service Centre and change your password on your Air Miles Account as soon as possible.

 

Household Account
 

A group of Members may pool their individual Air Miles together and nominate one of the Members as the primary Household Member while everyone else is referred to as secondary Household Member.  Primary Household Members are legally responsible for the account along with the maintenance of the account.  Once householded, all individual Members will still be able to earn through the Mobile App, online at www.airmilesme.com or using a key tag. However, redemption of Air Miles may only be made by the Primary Household Member. 

3. Collecting Air Miles

To collect Air Miles, you must present your membership number at the partner outlets before every transaction. Your membership number is displayed on the Air Miles Mobile App, or Air Miles key tag. Selected partners may allow you to collect Air Miles for telephone or internet purchases, please ensure that you check with the chosen partner before placing your order.  In these instances, you must quote your Air Miles membership number at the time of ordering upon confirming eligibility with the partner. Issuance of Air Miles in all scenarios is at our partners’ discretion.
 

If you do not present your membership number via the Air Miles Mobile App, online at www.airmilesme.com or key tag at the time of purchase you will not be awarded Air Miles for that purchase.  Air Miles will not be awarded retrospectively for the purchase.
 

You can view a detailed statement on your Air Miles Mobile App or via www.airmilesme.com.  Air Miles will normally be credited to your account within 45 days of your transaction. If you see any discrepancies in your Air Miles statement, please contact our Customer Service Centre.


For Members who have an eligible HSBC credit card:

You will be automatically enrolled into the Air Miles programme if you have an eligible HSBC credit card, (please refer to HSBC for details on their Credit Cards that are eligible for Air Miles). 
Collect Air Miles when you use your HSBC credit card for any retail purchases, anywhere in the world. You can collect Air Miles twice for the same transaction by using your HSBC credit card along with the Air Miles Mobile app, key tag or online at www.airmilesme.com at participating Air Miles partners.
Your Air Miles balance will be shown on your HSBC credit card statement.  For more details on HSBC Credit Card Terms and Conditions please contact HSBC directly.

4. Personal Information

For details regarding your personal information, how we use your data and cookies please see our full privacy policy available via the Air Miles Mobile App or online at www.airmilesme.com

5. General

We reserve the right at any time and without prior notice:
 

  • To change these terms and conditions, the qualifying goods and services, the reward portfolio, value proposition and our partners. Such changes will take effect from the date they are posted on the Air Miles Mobile App or www.airmilesme.com. By continuing with your membership after the date such changes are posted you agree to these changes.
  • To suspend or terminate the Air Miles programme.
  • To suspend or remove any Rewards.
     

You can access your Air Miles account on the Air Miles Mobile App or at www.airmilesme.com to keep track of your account activity.
Air Miles have no monetary value and cannot be sold, transferred or otherwise dealt with except in accordance with these terms and conditions.
All exclusions and limitations of liability in these terms and conditions apply for our security and the benefit of all partners and reward providers.
Partners and reward providers do not have any authority, expressed or implied, to make any representation or warranty on our behalf
We shall not be liable to any Member for any financial loss arising out of the refusal, cancellation or withdrawal of any reward, or any failure or inability of a Member to redeem a reward. Member shall be liable for any loss or damage arising from the theft, forgery or misuse of Air Miles, or as a result of any criminal act by such Member.
We shall not be liable for any unlawful use or misuse of your Air Miles Membership. Member remains liable for any loss or damage caused as a result of any loss, theft or misuse of Member’s Air Miles account via the Air Miles Mobile app, online at www.airmilesme.com  or key tag including as a result of any unauthorised access by any third party to the Member’s mobile phone.
We shall not be liable for any loss or damage, whether direct or indirect, resulting from termination or change of, either the Air Miles Programme or any of the services, rewards or benefits which are made available to Members under the Air Miles Programme, including, without limitation, any withdrawal of partner programmes or the withdrawal or changes in any such services, rewards or benefits.

6. Transfer of Air Miles

Air Miles are personal to your Air Miles account.  You can transfer Air Miles to other members by contacting the Customer Service Centre.

7. Air Miles Expiry

Air Miles are valid for 36 months from the date of earning, after which Air Miles will expire, unless a Member’s account becomes inactive. Please refer to the Inactive account Air Miles expiry clause below.

Members can check how many Air Miles are due to expire by logging into their Air Miles account using the Air Miles Mobile App or online at www.airmilesme.com. A monthly e-statement will be sent to the Member providing the account has a valid email address. This statement provides details on account activity including any Air Miles that are due to expire.


Inactive Account Air Miles Expiry
If a Member does not use their Account to collect or redeem Air Miles in a 15 month period, then all Air Miles in the account will expire.
 

Members can keep their Air Miles account active by:
 

  • having a minimum of one Air Miles “collect” transaction every 15 months by using the Air Miles Mobile App, going online at www.airmilesme.com or using your key tag.
  • having a minimum of one Air Miles “redemption” transaction every 15 months by using the Air Miles Mobile App, going online at www.airmilesme.com or using your key tag.


For full details on where to collect and redeem Air Miles log into your Air Miles account via the Air Miles Mobile App or online at www.airmilesme.com

8. Rewards Terms and Conditions

Air Miles will maintain a rewards catalogue with a selection of e-vouchers, m-vouchers, travel offers, competitions and more.  Active Members can redeem through the Air Miles Mobile App, at www.airmilesme.com or at select Air Miles partner stores. 
 

To redeem rewards using the Air Miles Mobile App or online at www.airmilesme.com, Members must be logged into their Air Miles account to be able to select their chosen reward and complete the redemption. 

Once redeemed, rewards can be issued or gifted to any person of the Member's choice.  The Member does not have to be present when the reward is used in-store, online or for travel related bookings.
Members must ensure their personal details are up to date on their Air Miles account.

Not all rewards available on the Air Miles Mobile App will be available online at www.airmilesme.com.

Reward options may be withdrawn or amended without prior notice.

Rewards prices may be amended at any time.

Rewards are subject to partner restrictions at the time of redemption.

At the time of redemption, the Air Miles balance must be at least equal to the total Air Miles value of the reward being redeemed.

For travel related redemptions made with a combination of Air Miles + money, the monetary amount must be paid via a credit card at the time of redemption.

Air Miles will automatically be deducted from the Member’s account at the time of redemption.

Upon redemption, the Air Miles Member will directly enter a sale / purchase relationship with the concerned supplier of the Air Miles rewards.

Aimia will only act as an agent for the redemption of Air Miles. 

Members agree that Air Miles can pass their name, account number, address / email address and contact number to the relevant reward supplier where required for them to fulfill the redemption.

Air Miles rewards can only be redeemed by the Air Miles Member in the UAE, Bahrain or Qatar.

We reserve the right to pursue all available legal and equitable remedies and/or action against you in respect of any misuse of or any fraudulent activity on your account and for any rewards or benefits provided to you.

9. In-Store Rewards

To use your Air Miles in any of the Air Miles participating partner stores (Instant POS Redemptions), you must present your Air Miles Membership number which is found in the Air Miles Mobile App or on your key tag to the cashier at the point of sale. The store will activate a one-time pin (OTP) which will be sent to your registered Mobile device.  You will need to give the OTP to the cashier to validate your Air Miles account in order to complete your redemption.
 

 You can redeem Air Miles in-store if you have enough Air Miles in your account. If your purchase in-store exceeds the value of the Air Miles you want to redeem, then you can pay the balance amount using cash or a credit card. Air Miles partners’ standard terms and conditions also apply for redemptions in-store. For more information on Air Miles partners’ rewards terms & conditions please refer to the participating partner reward at www.airmilesme.com.
 

As well as directly redeeming your Air Miles in store to purchase goods, you can also use e-vouchers and m-vouchers in-store which you have already redeemed from www.airmilesme.com, or mobile app.

 

To use e-vouchers at any of the Air Miles partner stores you must present the e-voucher(s) at point of sale.  The participating store will use the e-voucher code presented on the e-voucher to confirm validity and value of the e-voucher(s) in use.
 

To use m-vouchers at any of the Air Miles partners, you must present your Mobile m-voucher found in ‘My Vouchers’ within the Air Miles Mobile App to the cashier at the point of sale.  The cashier will input a unique PIN code on your Mobile device to confirm the validity and value of the voucher in use.

10. Online & Mobile App Non-Travel Rewards

To use your Air Miles to redeem for e-vouchers or m-vouchers for non-travel rewards, the following terms apply
 

Members can redeem for e-vouchers via the Air Miles Mobile App or online at www.airmilesme.com.  Members must be logged in to their Air Miles account to select and redeem for e-voucher rewards.  When a member redeems for an e-voucher the voucher will be emailed to the member’s registered email address.  e-vouchers need to be printed and presented at point of sale with the applicable participating Air Miles partner store.
 

For M-vouchers, Members must download the Air Miles Mobile App to redeem these vouchers.  They are not available online at www.airmilesme.com.  Members must be logged in to their Air Miles account using the Air Miles Mobile App to select and redeem m-voucher rewards.  When a member redeems an m-voucher it will appear in the ‘My Vouchers’ section on the Air Miles Mobile App. Members need to present their m-voucher on their Mobile device at the applicable Air Miles partner store.
 

  • e-vouchers / m-vouchers are issued by Aimia for use at the specified reward provider.
  • e-vouchers / m-vouchers are valid for 6 months from the date issued as shown on the e-voucher / m-voucher, unless detailed otherwise, and are not valid beyond this date.
  • e-vouchers / m-vouchers with a monetary value can be used as part payment. If the price of the purchase exceeds this value, the balance must be paid on purchase. If the price of the purchase is less than the value of the e-vouchers, no change or credit will be given.
  • e-vouchers / m-vouchers are not valid for online purchases unless specified
  • e-vouchers / m-vouchers can only be used for a single transaction
  • Multiple e-vouchers / m-vouchers can be used for a single transaction, unless detailed otherwise in the individual partner reward T&Cs.
  • e-vouchers / m-vouchers can be used in conjunction with any other offer or promotion, unless detailed otherwise.
  • e-vouchers/ m-vouchers may not be applicable for certain goods or services. Please check with the reward provider for any exclusions.
  • Partners have the right to reject any e-voucher that has been tampered with or found in any way unacceptable. e-vouchers/ m-vouchers are non-cancellable and non-refundable and cannot be exchanged for Air Miles, cash or other rewards, nor sold or transferred for value.
  • Aimia or the reward provider are not responsible if e-vouchers/ m-vouchers are lost, stolen or used without permission. e-vouchers will be sent via email only. M-vouchers can be viewed in the Air Miles Mobile App under ‘My Vouchers’.
  • Vouchers remain the property of Aimia.
  • The goods or services purchased using e-vouchers/ m-vouchers are the responsibility of the rewards provider and not Air Miles.
  • Reward provider standard terms and conditions also apply.
  • e-vouchers / m-vouchers may not be redeemable on concessions within certain reward providers participating retail outlets.
  • Aimia reserves the right to act, in its sole discretion as it should see fit, should an attempt be made to use the voucher on more than one occasion or should it be misused or used fraudulently, unlawfully or illegally. This includes but is not limited to cancelling or revoking such voucher and terminating the Member’s Air Miles membership. Aimia reserves all its other rights.

11. General Booking Policy for Air Miles Travel Rewards

  • Air Miles Travel rewards includes flight tickets, hotel stays, car rentals and activities. These travel rewards can only be redeemed online at www.airmilesme.com.
  • Bookings can be paid for fully with Air Miles, Cash only or with a combination of Air Miles and cash. Any cash amount is payable with a Visa or MasterCard credit card only.
  • Booking prices are quoted based on the best available price across suppliers at the time of booking, for chosen route/destination, class of travel, passenger type, dates and times of travel.  Travel reward prices therefore vary dependent on these travel requirements, how far in advance travel is booked and availability.
  • Bookings are subject to availability and applicable airline, hotel, car rental or activities provider booking policies. In the event of any conflict between the supplier’s booking policies and Air Miles Travel Rewards Terms and Conditions and/or Air Miles Booking Policy, shall apply.
  • Air Miles Travel Rewards reserves the right to change the pricing and minimum spend required for travel rewards at any time without prior notice.
  • Travel rewards can be booked for Members themselves or for anyone else they choose, provided the traveler/s have the relevant documentation and identification to utilize the booking. Once a booking is made with a registered name, the traveler’s name cannot be changed.
  • Age classification for flight, hotel, car rental and activities bookings are determined by the age of the traveler at the end of the travel period.
  • Dates for all travel bookings must be confirmed at the time of booking.
  • Air Miles has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond suppliers' direct control.
  • It is the responsibility of the Air Miles Member to review airline baggage allowances, any travel restrictions, warnings, announcements and advisories, prior to making travel arrangements to international destinations.
  • It is the responsibility of the Member to obtain any required visas for entry to the country of destination or connecting destinations by contacting the respective embassy directly. Visa requirements will not be communicated by Air Miles.
  • As health requirements are subject to change without notice, Air Miles recommends that you verify health requirements with the appropriate consulate prior to departure. It is also your responsibility to consult your physician for current recommendations on inoculations before you travel internationally, and to ensure that you meet all health entry requirements and follow all medical guidance related to your trip.
  • By offering Air Miles Travel Rewards, Air Miles does not represent or warrant any travel as advisable or without risk, and as such are not liable for damages or losses that may result from travel to such destinations.
  • Travel insurance is not included in any travel reward redemptions. It is the Members' responsibility to check for eligibility of insurance coverage with their respective insurance companies and/or credit card companies. Air Miles cannot be held responsible if a claim needs to be made.
  • Refunds can only be credited to the original payment card used. Refunds will be processed within 14 days of the applicable cancellation fees being paid.
  • Refunds are not available for partially used flight booking tickets, hotel stays, car rentals or activities bookings.
  • For bookings made using Air Miles that have subsequently expired, the expired Miles will be forfeited and not credited back in the event of a cancellation.
  • Failure to travel or cancel travel bookings within the required timeframe will result in the travel booking being forfeited. Forfeited travel bookings are no longer valid and are non-refundable.
  • Air Miles travel rewards bookings must be made online at www.airmilesme.com.  In the event of an identified web site outage or technical error, offline bookings may be facilitated for travel within 7 days of the time of booking.  Offline bookings are not a service offered by Air Miles Travel Rewards in any other circumstance.
  • The airlines, hotels, car rental companies and other reward suppliers providing travel or other services are independent contractors and not agents or employees of Air Miles. Air Miles accepts no responsibility for any loss from or related to travel cancellation or delay, loss or damage to luggage or other property, personal accident or sickness suffered while travelling, refund charges or any other circumstances arising from spending of Air Miles outside the control of Air Miles.
  • Air Miles is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any suppliers.

12. Flight Rewards on Full Service Airlines

  • A minimum spend of 30,000 Air Miles per booking is required.
  • Flight bookings are subject to airline seat availability and applicable fare rules.
  • For flight rewards booked on full service airlines, flight prices apply for the whole flight ticket and include the airfare, airport taxes (where such taxes are payable at the point of payment), duties and charges (including government and other taxes). They do not include the airport taxes that are payable upon departure or arrival directly at certain airports.
  • Some fares do not include any checked baggage allowance. Passenger may choose to buy the preferred baggage allowance at the time of booking. Please refer to the applicable fares for more information which are available at the time of booking. The current allowances and restrictions for checked Baggage and unchecked Baggage are set out on the airline website and may change from time to time. Excess Baggage -The acceptance and carriage of excess baggage is at the specific airline's discretion and you will be required to pay a charge for the carriage of baggage in excess of your free baggage allowance. For details of the rates applicable to carriage of excess baggage, please refer to the specific airline website.
  • Tickets cannot be redeemed for unaccompanied minors. Tickets can only be redeemed for passengers under the age of 17 if a ticket for an accompanying adult over the age of 17 is being redeemed at the same time. Child and/or infant tickets cannot be booked separately and/or be added on to an existing booking at a later stage.
  • Flight bookings are non-transferable.
  • The maximum number of tickets that can be redeemed per booking is nine (9). However, please note that some airlines may have their own restrictions.
  • Flight reward bookings cannot be booked for open ended tickets. Dates for all flight bookings must be confirmed when making the flight reward booking.
  • We are unable to hold a flight reward booking on a Member’s behalf. Flight reward tickets must be ticketed at the time of booking.
  • In some cases, flight bookings are eligible to collect airline frequent flyer programme points. It is the passengers’ responsibility to contact the airline directly to inquire about eligibility and ensure frequent flyer points are collected from eligible and participating airlines.
  • For flight rewards booked on full service airlines, date changes, airport changes, re-routing and ticket upgrades are permitted based on airline terms & conditions. The applicable airline fees and Air Miles fees are payable by a Visa or MasterCard credit card only.
  • Each passenger must have a valid passport as part of the flight reward booking process.
  • When making a flight reward booking, the name(s) provided at the time of booking must be the full name of the person(s) travelling, as it appears on their passport.
  • Proof of identity will be required at check-in.
  • Electronic tickets will be issued and sent to the Member’s registered email address.
  • Air Miles is not responsible for the fulfillment of special requests (e.g. meal choices, seat allocation, special assistance). The Member will need to contact the airline directly for all special requests.
  • It is the Members' responsibility to check for updates regarding any changes in flight timings. Air Miles cannot be held responsible for communicating any updates related to flight reward bookings.

13. Hotel Rewards

  • A minimum spend of 14,000 Air Miles per hotel booking is required.
  • Hotel bookings are subject to the terms and conditions imposed by the hotel.
  • Hotel booking prices apply for the room stay only unless specified otherwise at the time of booking. All additional charges are the liability of the primary/lead guest and payable to the hotel directly.
  • Hotel bookings must be booked in the name of the primary/lead guest who should be at least 18 years of age at the time of check-in.
  • Hotel bookings are non-transferable.
  • Only one (1) hotel booking can be made per redemption. The maximum number of rooms that can be booked per redemption is three (3) rooms. The maximum number of occupants that can be booked per room is subject to room restrictions as defined by a specific hotel.
  • A deposit payment may be required by the hotel at the time of check-in. The amount will be determined by the hotel depending on the applicable room rate and the duration of the stay. The deposit payment can be made via credit card or in cash.
  • Expenses incurred during the hotel stay such as telephone charges, pay television, meals (unless specified), laundry, room service, mini bar, tips etc. are additional costs which must be paid directly to the hotel at the time of check-out.
  • Check-in and check-out times are as per the hotel terms and conditions.
  • We are unable to hold a hotel reward booking on a Members behalf. Hotel rewards vouchers will be issued at the time of booking.
  • In some cases, hotel bookings are eligible to collect hotel loyalty programme points. It is the Members' responsibility to contact the hotel directly to inquire about eligibility and ensure loyalty points are collected from eligible and participating hotels.
  • After the hotel booking has been confirmed changes or cancellations can only be made if permitted within the hotel rules of the booking and charges will apply, payable by a Visa or MasterCard credit card only.
  • For all hotel bookings, an amendment request will require a cancellation of the original booking and submitting an entirely new online booking by the Member. In these circumstances, rates and room availability will be subject to hotel inventory rules applicable for the period. Best efforts will be made to secure same rates, but this cannot be guaranteed.
  • A valid photo identification will be required at the time of check-in for each occupant of a hotel room booking.
  • Hotel booking confirmation and voucher will be issued and sent to the Member's registered email address.
  • Special requests (e.g. bed type, honeymoon/anniversary, room location, early check-in, late check-out etc.) should be requested with the hotel directly and are subject to availability at the time of check in and at the hotel discretion. Air Miles and/or the hotel cannot confirm these concessions at the time of booking.
  • It is the Members' responsibility to provide the hotel with updates regarding any changes in check-in timing, should they occur.

14. Car Rental Rewards

  • A minimum spend of 14,000 Air Miles per booking is required.
  • Car Rental bookings are subject to the terms and conditions imposed by the supplier. These include the possession of a valid driver's license, the satisfaction of minimum age requirements and the making of arrangements with respect to payment of a security deposit and any additional charges. The rental party must satisfy all rental qualifications and requirements at the time of pick-up.
  • Car rental booking prices include the cost of the vehicle rental and exclude any additional charges such as a security deposit, fuel, excess mileage, taxes, insurance, government and other surcharges, which are payable directly to the car rental company.

  • The main driver must satisfy the minimum age requirement of the car rental company - for most car hire companies; the age requirement is between 21 and 70 years old. Drivers under 25 or over 70, may be required to pay an additional fee, plus taxes.
  • Car rental bookings are non-transferable.
  • Only one (1) car rental booking can be made per redemption.
  • A deposit payment will be required by the supplier at the time of pick-up. For some car rental companies, this amount will be made known at the car hire counter. The main driver must be in a possession of a credit card in their own name when picking up the car. The credit card must have enough available funds to cover the excesses/deposits amount (which will be blocked on the card for the duration of the rental). The credit card will also be required to pay for local fees, extra equipment and anything purchased additionally at the car hire counter. Cash and debit cards are not accepted. Drivers are responsible for all toll fees, congestion charges, speeding tickets, parking fines and traffic fines - and all associated administration costs.
  • Pick-up and drop-off times are defined upon booking and car availability was selected and booked accordingly. Your rental vehicle is usually available for pick up to half an hour early, but this cannot be guaranteed. Any changes to pick-up/drop-off time are subject to availability - if these changes known in advance, this may require a booking amendment subject to rates, availability and change fees.
  • We are unable to hold a car rental reward booking on a Member’s behalf. Car rewards vouchers will be issued at the time of booking.
  • In some cases, car rental bookings are eligible to collect car rental loyalty programme points. It is the Members' responsibility to contact the supplier directly to inquire about eligibility and ensure loyalty points are collected from eligible and participating car rental companies.
  • After the car rental booking has been confirmed, changes or cancellations can only be made if permitted within the car rules of the booking and charges will apply, by a Visa or MasterCard credit card only. Any bookings with less than 48 hours to pick-up time are non-refundable
  • For some car rental suppliers, an amendment request will require a cancellation of the original booking and submitting an entirely new online booking by the Member. In these circumstances, rates and car availability will be subject to car inventory rules applicable for the period. Best efforts will be made to secure same rates, but this cannot be guaranteed.
  • The main driver and any additional drivers will need to provide a valid driving license in their name. An international driving license may be required. A passport or identity card will also be required at the rental counter.
  • Car rental confirmation and voucher will be issued and sent to the Member's registered email address.
  • Special requests should be requested directly with car rental provider and are subject to availability at the time of pick-up and at the car rental provider discretion.
  • It is the Members' responsibility to provide the car rental company with updates regarding any changes in pick-up timings, should they occur.

15. Activity Rewards

  • A minimum spend of 7,000 Air Miles per booking is required.
  • Activity bookings are subject to the terms and conditions imposed by the Activities supplier.
  • The price of each Product will be quoted on a per-person basis, unless otherwise specified.
  • Prices are based on the local tariff at the time of quoting, converted at the prevailing foreign-exchange rate as determined by Air Miles. Price quotations are subject to change without notice, until a booking has been made.
  • Inclusions are determined by the Supplier. Prices do not include tips/gratuities; passport and visa fees; baggage and personal insurance; any items of a personal nature; taxes or duties; and any beverages or food that the Supplier has not specifically stated are included.
  • By making a booking, you warrant that you are at least 18 years of age, that you possess the legal authority to enter into both this binding agreement and a binding agreement with the Supplier, to use the Services, to purchase the Product, and that all information you supply is true and accurate. You further agree that you will use the Platform to make only legitimate Bookings for you and/or others for whom you are legally authorized to act.
  • Activities bookings are non-transferable.
  • Only one (1) activity booking can be made per redemption.
  • Unless the Supplier has otherwise specified, prices do not include any local taxes or use-fees, including foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger-facility charges or international transportation tax.
  • Timings of the activity booked are calculated in accordance with the time zone of the Experience.
  • We are unable to hold an activity reward booking on a Member’s behalf. Activity reward vouchers will be issued at the time of booking.
  • In some cases, activity bookings are eligible to collect activity loyalty programme points. It is the Members' responsibility to contact the activity/tour/experience venue directly to enquire about eligibility and ensure loyalty points are collected from eligible and participating activity/tour/experience venue.
  • Once an activity has been booked and purchased, your booking cannot be changed or cancelled with a refund.
  • A valid photo identification will be required at the time of check-in for each participant of an activities booking.
  • An activity booking confirmation and voucher will be issued and sent to the Member's registered email address.
  • Special requests should be requested directly with activities provider and are subject to availability and at the activity provider discretion.
  • It is the Members' responsibility to provide the activity company with updates regarding any changes in pick-up timings, should they occur.

16. Amendments and Cancellations on Flight Bookings made on Full Service Airlines

  • Amendments and cancellations can only be made if permitted within the terms and conditions of the travel booking from the airline. If your travel plans change and you must cancel your booking, please contact the Air Miles Travel Support team as early as possible.   If you do not cancel in advance you may also incur a “no-show” fee in addition to any other supplier fees charged.
  • Fare rules should be checked at the time of booking.  Please refer to the full terms and conditions of the airline which can be found before you submit your booking.
  • Amendments and cancellations must be made by calling the Air Miles Travel Support Team, between 9am and 6pm UAE time, Saturday to Thursday, and at least one working day prior to date of flight departure.
  • If amendments or cancellations are made directly with the airline, Air Miles will be unable to subsequently change, cancel or refund your booking.
  • An amendment fee of AED 150 applies to each amendment, per passenger, for flight bookings paid using Air Miles only or Air Miles + cash. This fee is in addition to any fees applied by the applicable airline.
  • A cancellation fee of AED 150 applies to each cancellation, per passenger, for flight bookings paid using Air Miles only or Air Miles + cash. This fee is in addition to any fees applied by the applicable airline.
  • An amendment fee of AED 50 applies to each amendment, per passenger, for flight bookings paid using cash only. This fee is in addition to any fees applied by the applicable airline.
  • A cancellation fee of AED 50 applies to each cancellation, per passenger, for flight bookings paid using cash only. This fee is in addition to any fees applied by the applicable airline.
  • Refunds can only be credited to the original payment card used. Refunds will be processed within 14 days of the applicable cancellation fees being paid.
  • Any amendment or cancellation fees imposed by the flight provider must be paid by a Visa or MasterCard credit card only.
  • For flight rewards booked on full service airlines, date changes, airport changes, re-routing and ticket upgrades are permitted. The applicable airline fees and Air Miles fees are payable by a Visa or MasterCard credit card only.
  • In instances where amendments result in a higher price, customers must pay the additional cost as money with a Visa or MasterCard credit card only.  In instances where amendments result in a lower price, a refund will be provided.
  • In the event of any permitted cancellations, all applicable cancellation fees must be paid with a Visa or MasterCard credit card prior to any refund being provided.
  • For bookings made using Air Miles that have subsequently expired, the expired Miles will be forfeited and not credited back in the event of a cancellation.
  • Failure to travel or cancel a travel reward booking within the required timeframe will result in the travel booking being forfeited. Forfeited travel bookings are no longer valid and are non- refundable.
  • Refunds are not available for partially used flight booking tickets, hotel stays, car rentals or activities.
  • Air Miles accepts no responsibility for any loss from or related to travel cancellation or delay, loss or damage to luggage or other property, personal accident or sickness suffered while travelling, refund charges or any other circumstances arising from spending of Air Miles outside the control of Air Miles. The airlines, hotels, car rental and other reward suppliers providing travel or other services are independent contractors and not agents or employees of Air Miles.
  • Air Miles has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure.

17. Amendments and Cancellations on Hotel Bookings

  • Amendments and cancellations can only be made if permitted within the terms and conditions of the booking as specified by the hotel. If your travel plans change and you must cancel your booking, please contact the Air Miles Travel Support team as early as possible.   If you do not cancel in advance you may also incur a “no-show” fee in addition to any other supplier fees charged.  The supplier cancellation fees are detailed in your booking voucher.
  • All hotel booking amendments are treated as a cancellation and will require a new booking to be made online.
  • Hotel cancellation rules should be checked at the time of booking.  Please refer to the terms and conditions before you submit your booking.
  • Cancellations must be made by calling the Air Miles Travel Support Team, between 9am and 6pm UAE time, Saturday to Thursday, and at least one working day prior to date of check-in date.
  • If amendments or cancellations are made directly with the hotel, Air Miles will be unable to subsequently change, cancel or refund your booking.
  • A cancellation fee of AED 150 applies to each cancellation, for hotel bookings paid using Air Miles only or Air Miles + cash. This fee is in addition to any fees imposed by the hotel.
  • A cancellation fee of AED 50 applies to each cancellation for hotel bookings paid using cash only. This fee is in addition to any fees imposed by the hotel.
  • Refunds can only be credited to the original payment card used. Refunds will be processed within 14 days of the applicable cancellation fees being paid.
  • Any cancellation fees imposed by the hotel provider must be paid by a Visa or MasterCard credit card only.
  • The applicable hotel cancellation fees and Air Miles fees are payable by a Visa or MasterCard credit card only.
  • In the event of any permitted cancellations, all applicable cancellation fees must be paid with a Visa or MasterCard credit card prior to any refund being provided.
  • For bookings made using Air Miles that have subsequently expired, the expired Miles will be forfeited and not credited back in the event of a cancellation.
  • Failure to travel or cancel a travel reward booking within the required timeframe will result in the travel booking being forfeited. Forfeited travel bookings are no longer valid and are non- refundable.
  • Refunds are not available for partially used flight booking tickets, hotel stays, car rentals or activities.
  • Air Miles accepts no responsibility for any loss from or related to travel cancellation or delay, loss or damage to luggage or other property, personal accident or sickness suffered while travelling, refund charges or any other circumstances arising from spending of Air Miles outside the control of Air Miles. The airlines, hotels, car rental and other reward suppliers providing travel or other services are independent contractors and not agents or employees of Air Miles.
  • Air Miles has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure.

18. Amendments and Cancellations on Car Rental Bookings

 

  • Amendments and cancellations can only be made if permitted within the terms and conditions of the booking as specified by the car rental provider. If your travel plans change and you must cancel your booking, please contact the Air Miles Travel Support team as early as possible.   If you do not cancel in advance you may also incur a “no-show” fee in addition to any other supplier fees charged.  The supplier cancellation fees are detailed in your booking voucher.
  • All car rental booking amendments are treated as a cancellation and will require a new booking to be made online.
  • Car rental booking cancellation rules should be checked at the time of booking.  Please refer to the terms and conditions before you submit your booking.
  • Cancellations must be made by calling the Air Miles Travel Support Team, between 9am and 6pm UAE time, Saturday to Thursday, and at least one working day prior to date of vehicle pick-up date.
  • If amendments or cancellations are made directly with the car rental company, Air Miles will be unable to subsequently change, cancel or refund your booking.
  • A cancellation fee of AED 150 applies to each cancellation, for car rental bookings paid using Air Miles only or Air Miles + cash. This fee is in addition to any fees imposed by the hotel.
  • A cancellation fee of AED 50 applies to each cancellation for car rental bookings paid using cash only. This fee is in addition to any fees imposed by the hotel.
  • Refunds can only be credited to the original payment card used. Refunds will be processed within 14 days of the applicable cancellation fees being paid.
  • Any cancellation fees imposed by the car rental provider must be paid by a Visa or MasterCard credit card only.
  • The applicable car cancellation fees and Air Miles fees are payable by a Visa or MasterCard credit card only.
  •  In the event of any permitted cancellations, all applicable cancellation fees must be paid with a Visa or MasterCard credit card prior to any refund being provided.
  • For bookings made using Air Miles that have subsequently expired, the expired Miles will be forfeited and not credited back in the event of a cancellation.
  • Failure to travel or cancel a travel reward booking within the required timeframe will result in the travel booking being forfeited. Forfeited travel bookings are no longer valid and are non- refundable.
  • Refunds are not available for partially used flight booking tickets, hotel stays, car rentals or activities.
  • Air Miles accepts no responsibility for any loss from or related to travel cancellation or delay, loss or damage to luggage or other property, personal accident or sickness suffered while travelling, refund charges or any other circumstances arising from spending of Air Miles outside the control of Air Miles. The airlines, hotels, car rental and other reward suppliers providing travel or other services are independent contractors and not agents or employees of Air Miles.
  • Air Miles has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure.

19. Amendments and Cancellations on Activity Bookings

  • Amendments and cancellations can only be made if permitted within the terms and conditions of the booking as specified by the Activity provider. If your travel plans change and you must cancel your activities booking, please contact the Air Miles Travel Support team as early as possible.   If you do not cancel in advance you may also incur a “no-show” fee in addition to any other supplier fees charged.  The supplier cancellation fees are detailed in your booking voucher.
  • All activities booking amendments are treated as a cancellation and will require a new booking to be made online.
  • Activities booking cancellation rules should be checked at the time of booking.  Please refer to the terms and conditions before you submit your booking.
  • Cancellations must be made by calling the Air Miles Travel Support Team, between 9am and 6pm UAE time, Saturday to Thursday, and at least one working day prior to the date your activity commences.
  • If amendments or cancellations are made directly with the activity provider, Air Miles will be unable to subsequently change, cancel or refund your booking.
  • A cancellation fee of AED 150 applies to each cancellation, for activity bookings paid using Air Miles only or Air Miles + cash. This fee is in addition to any fees imposed by the activity provider.
  • A cancellation fee of AED 50 applies to each cancellation for activity bookings paid using cash only. This fee is in addition to any fees imposed by the activity provider.
  • Refunds can only be credited to the original payment card used. Refunds will be processed within 14 days of the applicable cancellation fees being paid.
  • Any cancellation fees imposed by the car rental provider must be paid by a Visa or MasterCard credit card only.
  • The applicable activity cancellation fees and Air Miles fees are payable by a Visa or MasterCard credit card only.
  • In the event of any permitted cancellations, all applicable cancellation fees must be paid with a Visa or MasterCard credit card prior to any refund being provided.
  • For bookings made using Air Miles that have subsequently expired, the expired Miles will be forfeited and not credited back in the event of a cancellation.
  • Failure to travel or cancel a travel reward booking within the required timeframe will result in the travel booking being forfeited. Forfeited travel bookings are no longer valid and are non- refundable.
  • Refunds are not available for partially used flight booking tickets, hotel stays, car rentals or activities.
  • Air Miles accepts no responsibility for any loss from or related to travel cancellation or delay, loss or damage to luggage or other property, personal accident or sickness suffered while travelling, refund charges or any other circumstances arising from spending of Air Miles outside the control of Air Miles. The airlines, hotels, car rental and other reward suppliers providing travel or other services are independent contractors and not agents or employees of Air Miles.
  • Air Miles has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure.

20. Air Miles Issuance on Travel Bookings

  • Members can earn Air Miles on the credit card payment of your travel bookings.  For further details log on to your Air Mile Mobile App or online at www.airmilesme.com and select Travel. Air Miles related to card payments elements of your travel bookings will be credited to your account 60 days after you have completed your travel. For flight bookings, both outbound and inbound (if any) parts of your trip will be credited as one transaction into your Air Miles account. For hotel, car and activities bookings, you will receive the applicable Air Miles 60 days following your check-out date.
  • Changes on travel bookings are permitted based on travel supplier terms & conditions. The applicable travel supplier fees and Air Miles fees are payable by a Visa or MasterCard credit card only. Air Miles earned on credit card payments elements will be computed on the final credit card payment made but will not include the Air Miles amendment fee component of the payment.
  • For travel bookings, any fare, room rate differences or additional taxes or surcharges can only be paid using a valid credit card. Air Miles earned on credit card payments elements will be computed on the final credit card payment made but will not include the Air Miles amendment fee component of the payment.
  • Air Miles related to any credit card payments will only be awarded if you have completed your travel. They will not be awarded for cancelled, no-show or voided bookings.
  • Air Miles issued related to cash paid element paid on travel bookings will be valid from process date and will have a validity period of 3 years.
  • For cash only bookings, an amendment fee will apply to each amendment to any hotel/car rental/activity booking or per passenger for flight bookings. This fee is in addition to any fees applied by the applicable flight, hotel, car rental or activity provider.  Please log on to your Air Miles account via the Air Miles Mobile App or online at www.airmilesme.com for details relating fees
  • For cash only bookings, a cancellation fee will apply to each cancellation to any hotel/car rental/activity booking or per passenger for flight bookings. This fee is in addition to any fees applied by the applicable flight, hotel, car rental or activities provider.  Please log on to your Air Miles account via the Air Miles Mobile App or online at www.airmilesme.com for details relating to fees

21. Air Miles Exchange

Air Miles Exchange facilitates the exchange of Members Air Miles into the loyalty currency of the pre-selected Air Miles partners, currently Emirates Skywards and Etihad Guest.  The transfer is completed at www.airmilesme.com and once credited, the partner currency can then be used in accordance with the partner programme rules of use and T&C’s. See link for a list of these preselected partners and for the partner programmes rules of use click here.

Aimia has entered an arrangement with Points.com to enable Members to exchange their Air Miles for the eligible partner programmes via Points.com.Inc, an Ontario incorporated in Ontario, Canada. Each exchange transfer is subject to a minimum of 30,000 Air Miles to be transferred, and any additional Air Miles to be transferred must be in increments of 1,000 Air Miles.  Air Miles will determine the amount of loyalty currency you will be entitled to receive in the eligible partner programme you have selected in exchange for your Air Miles.  Air Miles will be transferred to the participating partner programme currency at the rate specified at the time of transfer. The transfer rate is subject to change at any time with or without prior notice.
 

For full conditions see Points.com Exchange Terms which apply to these Exchange services operated by Points.com. Please click here for the terms and conditions.

22. Qatar Airways Privilege Club Exchange

Air Miles facilitates the exchange of Members Air Miles into the Qatar Airways Privilege Club loyalty currency.  The transfer is completed at www.airmilesme.com and once credited, the partner currency can then be used in accordance with the partner programme rules of use and T&C’s.


Each exchange transfer is subject to a minimum of 48,000 Air Miles to be transferred, and any additional Air Miles to be transferred must be in increments of 48,000.  Air Miles will determine the amount of loyalty currency you will be entitled to receive in the eligible partner programme you have selected in exchange for your Air Miles.  Air Miles will be transferred to the participating partner programme currency at the rate specified at the time of transfer. The transfer rate is subject to change at any time with or without prior notice.

23. Prize Draws and Competitions

Prize draws and/or competitions are open to active members of the Air Miles Programme.


For Prize Draws, all Members with qualifying entry (ies) will be tabulated and winner(s) will be selected by computer generated randomization. The winning Member(s) will be contacted by phone or e-mail to the contact details registered by the Member and must collect their prize within 30 days (unless otherwise specified) of notification. If the prize is not collected, the prize will be forfeited, and a new winner will be selected (if applicable).  Any winning entrants who are not contactable via the information they provided or via all reasonable means may be disqualified and an alternative entrant awarded the prize on the same basis as is described above. The results of the prize draw are final. Prizes are non-transferable. There will be no cash prize alternative.  Air Miles reserves the right to substitute the prize with any other prize of the same value.  In order to receive the prize, the Air Miles Member must supply documented evidence of their identity to an Air Miles representative at the time of prize collection.

Air Miles reserves the right, at its sole discretion, to disqualify any person it suspects to be acting or has acted in violation of these Terms and Conditions. Staff of Aimia Middle East FZ-LLC and related parties of Kognitiv Group affiliated companies, their immediate family members, agents and third parties involved in the administration of the prize draw or competitions or connected with it are not eligible to participate.
 
Where prize draws and/or competitions are advertised on Facebook and/or Instagram by entering you are agreeing if you are a winner for your name to be published on such sites.

All prize draws and competitions may be subject to specific terms and conditions which will be made available to Members prior to entry.

24. Opting Out for marketing communications

 

If you do not wish to receive marketing or promotional communications, simply update your communication preference by logging into your Air Miles account at www.airmilesme.com or through the mobile app. Your ability to collect or spend Air Miles will not be affected.

Once opted out/unsubscribed, it will take 30 working days to process your request and you will not be notified of any special offers or promotions.

 

25. Miscellaneous

Applicable Law
These terms and conditions shall be governed by the laws of the Emirate of Dubai, UAE. Any disputes shall be submitted to the non-exclusive jurisdiction of the courts of Dubai UAE.
 

No waiver
Any failure by us to take any action in respect of a breach of these terms and conditions shall not constitute a waiver of their enforceability. We can still enforce it later. Aimia always reserves its rights in respect of these terms and conditions.
 

Severance
If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions which shall remain in full force and effect.
 

Assignment
We may transfer our rights and obligations under these terms and conditions to another organisation.
Members accounts are personal and may not be transferred to anyone else save as set out in section 2 (Household Account), Section 6 (Transfer)  above
 

Force Majeure
We shall not be liable for any delay in performing, or failure to perform, any of its obligations under these terms and conditions if such delay or failure result from events, circumstances or causes beyond our reasonable control
 

Contact
If you have any queries or concerns please contact Air Miles via the Air Miles Mobile app, or online at www.airmilesme.com, using Live Chat support or the contact us form. Alternatively, you can call the Customer Service Centre.

Dated [15/10/2020] © Aimia Middle East FZ LLC, 2020

 

 

Terms of Use of the Air Miles Middle East Website and Air Miles Mobile App

 

These terms of use govern your use of the Air Miles Middle East web site located at www.airmilesme.com  and the Air Miles Mobile App (Air Miles App) referred to individually and collectively as the “Site”. This Site is the property of the operator of the Air Miles Programme, Aimia Middle East FZ-LLC, a Free Zone company incorporated in Dubai, United Arab Emirates with trade license number 19291 and whose office is at 201, Building 15, Dubai Internet City, Dubai, UAE (“Aimia” or “ We” and “Us”)  and its licensors.

 

 BY USING THIS SITE, YOU AGREE TO THESE TERMS AND CONDITIONS OF USE: IF YOU DO NOT AGREE, DO NOT USE THIS SITE.

 Aimia may modify these terms and conditions from time to time at its discretion and without notice, and such modifications shall be effective immediately upon posting of the modified version on the Site. Your continued use of any part of or the entire Site will constitute your agreement to any such modifications. Your use of the Site (including any submission of Submissions (defined below)) must comply with these terms and conditions, all applicable laws and Aimia policies.

 

Rights in the Site

The Site and all of its content are protected by copyrights, trademark including but not limited to the Air Miles Middle East trademarks and logos, and other applicable intellectual property and proprietary laws, and is owned, controlled, and/or licensed by Aimia and/or its affiliates or licensors. The Site and its contents are made available solely for your own personal, non-commercial and lawful use. Nothing contained on the Site should be considered as granting you, by implication, estoppel, or otherwise, any license or right to use any trade-marks, logos, or other names contained in the Site without the expressed written consent of the applicable rights holder.

 

Use of the Site

You may not modify, post, reproduce, distribute, copy, publish, display, transmit, adapt, translate or in any way exploit the contents of the Site.  You will not prepare derivative works from, decompile, reverse-engineer, disassemble, or otherwise attempt to derive source code from the Site. You will use the Site and any contents of the Site solely for lawful purposes. You may not use spiders, robots, data mining techniques or other automated devices or programs to catalog, download or otherwise reproduce, store or distribute available content. You may not take any action to interfere with, or disrupt, the Site or its content, circumvent security measures or attempt to exceed the limited authorization and access granted to you under these terms and conditions. No permission is given to you to link or provide references to the Site and to use any of Aimia’s icons, site address, and trademarks (including but not limited to the Air Miles trademarks and logos) to provide such links or references, unless you have Aimia’s written permission.

We may or may not request submissions, including but not limited to reader and Air Miles Member comments, questions, testimonials, references, surveys, transparencies, illustrations artwork, or the like (collectively “Submissions)”). By accessing the Site, you acknowledge that you are responsible for whatever Submissions you submit, and you, not Aimia, have full responsibility for the Submissions, including their legality, reliability, appropriateness, originality and copyright. Aimia may welcome your comments on the Site however, whether in response to a specific request for Submissions or not, Aimia and its partners shall have no obligation to review or respond, in any manner, to said Submissions. Notwithstanding the foregoing, Aimia reserves the right to monitor, delete and/or refuse to transmit, move, or edit any material or information, in whole or in part, without notice to you that it deems in its sole discretion, unacceptable, undesirable or in violation of any law. Aimia and its partners do not accept any responsibility for the safe arrival of any Submissions. You agree that any Submission that you submit to the Site, to Aimia or its third-party suppliers will be treated as non-confidential and non-proprietary.

Any Submission you do make to Aimia, whether requested or not, shall become the exclusive property of Aimia. By submitting, such submissions, you grant Aimia, its affiliates and assignees a worldwide, royalty-free, perpetual, irrevocable, exclusive right and license to use, reproduce, publish, republish, distribute, edit, store and archive such Submissions in whole or in part in any form or medium whatsoever, without liability and without compensation of any sort. You further irrevocably waive any moral rights with respect to your Submissions, in connection with our exploitation of the rights granted to us in this Agreement. You agree that Aimia shall be free to use any ideas, inventions, concepts, know-how or techniques contained in such Submissions for any purpose whatsoever, including but not limited to developing and marketing products and services incorporating such Submissions. In making a Submission, you knowingly and expressly agree with these terms and conditions. Subject to the rights expressly granted to us, you retain ownership of the copyright in your Submissions.

 

Privacy and Collection of Personal Information

The Air Miles Privacy Policy applies to use of the Site, and its terms are made a part of these terms and conditions of use by this reference. To view the Air Miles Privacy Policy, click here.
 

Information Accuracy

Aimia uses commercially reasonable efforts to ensure that the information contained on this Site is accurate but does not in any way guarantee the accuracy, completeness or authenticity of such information. All information is provided for informational purposes only and is not intended for trading or other purposes. Aimia assumes no responsibility with respect to the sequence, accuracy, or completeness of any such information and is not liable or responsible in any way for any delays, inaccuracies, or errors in any such information or in the transmission of any such information.

 

Availability of the Site

The Site is made available free of charge. Aimia cannot guarantee that the services will be error free. If a fault occurs, please contact the Help desk. Aimia does not guarantee that the Site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of the Site for business and operational reasons including but not exhaustively to allow for repairs and maintenance or to provide new services or features
You are responsible for ensuring that all persons who access the Site through your internet connection are aware of these Terms of Use and other applicable terms and conditions, and that they comply with them.
Aimia does not warrant that the Site will be compatible with your equipment, software or telecommunication network.
Aimia will not be liable for (i)any loss or damage caused to your equipment by use of the Site; or (ii) any technical problems including errors of the Site or (iii) the unsuitability, inaccuracy or unreliability of the Site

 

Representations and Warranties

By using or accessing the Site or submitting any Submissions, you represent and warrant that you(i)are not breaching any other agreement or obligation or any provision of any law or regulation, or infringing on the intellectual property rights of any third party;(ii) have obtained all necessary approvals, consents and authorizations from any third party to submit any information, including Submissions or personal information, and to delete and/or modify such information; and (iii) have submitted or will submit, information, content or material which is true and accurate

 

Password and security

When you register to use the Site, you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password, you should notify us by contacting Customer Services (see below for contact details).
If we have reason to believe that there is likely to be a breach of security, or misuse of the Site, or if on reasonable grounds we believe that you have failed to comply with these Terms of Use we may require you to change your password or we may suspend or disable access to the Site

 

DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

AIMIA MAKES NO WARRANTY, EXPRESS OR IMPLIED CONCERNING THE CONTENT, SOFTWARE OR SERVICES AVAILABLE THROUGH THE SITE WHICH ARE PROVIDED “AS IS” AND “AS AVAILABLE”. AIMIA DOES NOT PROMISE THAT THE SITE OR ANY CONTENT, SERVICE OR FEATURE OF THE SITE WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE SITE WILL PROVIDE SPECIFIC RESULTS. AIMIA DOES NOT REPRESENT OR WARRANT THAT THERE WILL BE NO FAILURES, ERRORS, OMISSIONS OR LOSS OF TRANSMITTED INFORMATION, OR THAT NO VIRUSES WILL BE TRANSMITTED DUE TO THE EXPOSURE OR USE OF THE SITE.


AIMIA, ITS AFFILIATES, ITS LICENSORS AND RELATED COMPANIES, AND EACH OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, CONSULTANTS AND AGENTS EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, WARRANTIES OF TITLE AND NON-INFRINGEMENT AND WARRANTIES OF MERCHANTABILITY AND SHALL IN NO WAY BE RESPONSIBLE OR LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, TIME, INTERRUPTION, LOSS OF INFORMATION OR OTHER PECUNIARY LOSS) ARISING DIRECTLY OR INDIRECTLY FROM THE USE OF (OR FAILURE TO USE) OR RELIANCE ON THE SITES OR ANY OTHER SITE YOU MAY ACCESS THROUGH THIS SITE, INCLUDING BUT NOT LIMITED TO THE RELIANCE ON OR USE BY YOU OR ANY OTHER PERSON OF ANY OF THE INFORMATION, OPINIONS OR PRODUCTS ADVERTISED, EXPRESSED, OR OTHERWISE, THAT ARE CONTAINED IN THE SITE OR ANY OTHER SITE YOU MAY ACCESS THROUGH THIS SITE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU EXPRESSLY AGREE THAT USE OF THE SITE IS AT YOUR SOLE RISK.

 

Links to Third Party Sites

The Site may provide you with convenient links and references to third-party web sites. The inclusion of any information, material, content or links on the Site should not be necessarily construed as an express nor an implied endorsement of any third-party products or services. Unless otherwise indicated, these third-party sites and content are provided for your convenience only and not maintained, operated or controlled by Aimia, and Aimia has not reviewed the content thereof, does not provide any representations or guarantees with respect thereto and takes no responsibility for the content thereof. You assume sole liability for the use or access of such third-party sites and content.


The Site may also provide you convenient links and references to other web sites run by Aimia’s related companies. Terms and Conditions for the use of these web sites can be found on the respective web sites of each company. The content of these or the third-party web sites is in no way incorporated into this Site.

 

Indemnification

As a condition of your use of the Site and to the maximum extent permitted by applicable law, you will defend, indemnify and hold harmless Aimia, its affiliates, licensors, related companies, partners, suppliers and each of their respective directors, officers, employees, consultants and agents from and against all claims, liability, and expenses, including all legal fees and costs, arising out of: (a) your breach of any provision of these terms and conditions; (b) your use of the Site and any content contained in the Site; and (c) the submission of any Submissions on the Site made by you. Aimia reserves the right, in its sole discretion and at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. You will co-operate as fully as reasonably required in the defense of any claim.

 

Recourse

If you are dissatisfied with the Site or with these terms and conditions, your sole and exclusive remedy is to discontinue using the Site. In such an event, you agree to destroy all materials obtained by you from the Site and all copies thereof. These terms and conditions shall survive any such termination.

 

Governing Law and Other Terms

Aimia administers and operates the Site from Dubai, United Arab Emirates; other Aimia sites may be administered and operated from various locations within or outside the United Arab Emirates. Although the Site is accessible worldwide, not all features, products or services discussed, referenced, provided or offered through or on the Site are available to all persons or in all geographic locations, or appropriate or available for use outside the United Arab Emirates These terms and conditions of use are governed by and construed under the laws of the Emirate of Dubai, UAE.  Any disputes related to this shall be submitted to the non-exclusive jurisdiction of the courts of Dubai UAE.
 
No waiver by either Aimia or you of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. If any provisions contained herein shall be determined to be void, invalid, or otherwise enforceable by a court of competent jurisdiction, such termination shall not affect the remaining provisions contained herein.

 

Trademarks

The logos of Aimia (including but not limited to those used in the Air Miles ME Programme) and its related companies are trademarks of such companies. Any other trademarks, or corporate, trade or domain names used in this Site are the property of their owners. Other product, services and company names mentioned herein or on the links hereto may be trademarks and/or service marks of their respective owners.

 

Miscellaneous

The terms and conditions of this legal notice constitute the entire agreement between Aimia and the users of this Site with respect to their use of this Site. Aimia’s failure to insist upon or enforce strict performance of any provision of that agreement shall not be construed as a waiver of any right on its part.

 
Dated November 2021: © Aimia Middle East FZ LLC 2020





POINTS.COM INC
Exchange Services Terms

 
CERTAIN PORTIONS OF THE SERVICES ENABLING THE EXCHANGE OF LOYALTY CURRENCIES (“EXCHANGE SERVICES”) ARE OPERATED BY POINTS.COM INC. (“POINTS.COM”). POINTS.COM IS AN ONTARIO CORPORATION, WITH ITS PRINCIPAL PLACE OF BUSINESS AT 111 RICHMOND STREET WEST, SUITE 700, TORONTO, ONTARIO, M5H 2G4.
 
AIR MILES MIDDLE EAST (“AIR MILES”) PROGRAMME MEMBERSHIP AND ITS BENEFITS ARE OFFERED AT THE SOLE DISCRETION OF AIMIA MIDDLE EAST FZ LLC (“AIMIA”).  THE EXCHANGE SERVICES ARE PROVIDED TO YOU AS PART OF OUR RELATIONSHIP WITH AIR MILES AND AIMIA AND WITH CERTAIN PARTNER PROGRAMMES WHO HAVE AGREED TO PARTICIPATE IN THIS OFFER FOR LOYALTY CURRENCY EXCHANGE. CERTAIN PIECES OF YOUR PERSONAL AND TRANSACTIONAL INFORMATION MAY BE COLLECTED AND SHARED AS MORE PARTICULARLY DESCRIBED IN THE AIR MILES PRIVACY POLICY.
WHEN USED HEREIN THE TERMS “WE”, “US”, AND “OUR” REFER TO POINTS.COM, AIR MILES AND AIMIA.
THE FOLLOWING TERMS AND CONDITIONS GOVERN YOUR USAGE OF THE EXCHANGE SERVICES. IF YOU DO NOT AGREE WITH ANY OF THESE TERMS AND CONDITIONS YOU MAY NOT USE THE EXCHANGE SERVICES.
 
WE RESERVE THE RIGHT, AT ANY TIME, TO MODIFY, ALTER, OR UPDATE THESE TERMS AND CONDITIONS OF USE, WITH OR WITHOUT NOTICE AND WITHOUT LIABILITY TO YOU.  YOUR CONTINUED USAGE OF THE EXCHANGE SERVICES SHALL CONSTITUTE YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY SUCH CHANGES YOU MUST IMMEDIATELY CEASE USING THE EXCHANGE SERVICES.
 
Overview of Exchange Services

The Exchange Services allow you to exchange Air Miles for the loyalty currency of various eligible Partner Programmes as established by Air Miles and Aimia. For us to exchange your Air Miles for the loyalty currency of the eligible Partner Programme that you have selected, you may be required to provide certain information from time to time.  This information enables us to redeem your Air Miles and exchange it for loyalty currency of the eligible Partner Programme that you have selected and securely deposit such loyalty currency in your Partner Programme account.  Although we make reasonable efforts to ensure that the loyalty currency deposited to your Partner Programme account are accurate, we cannot ensure that this will always be the case and hereby disclaims liability for the accuracy of such deposits.  Please note that you may use the Exchange Services for personal purposes only and not for any business, commercial or other use.
 

 Terms of Exchange Offer
 

 1. You must opt in for the offer to redeem your Air Miles and exchange it for loyalty currency of the participating Partner Programme that you have selected, in accordance with the offer terms of the exchange offer established by Air Miles as specified herein and at https://www.airmilesme.com/en-ae/tnc.  The selection of participating Partner Programmes is at our sole discretion and subject to change without prior notice.
 2. Exchange Services, including terms applicable to the loyalty currency of the participating Partner Program that you have selected, are also subject to the terms and conditions imposed by such Partner Programme.  Without limiting the generality of the foregoing, you must have a valid account with the participating Partner Programme that you which wish to transfer your Air Miles to, and you may be required to provide certain information as requested. It is your responsibility to provide correct and valid account membership information. We will not be liable for any Air Miles transferred based on inaccurate or incomplete information provided to us.
 3. Each exchange transfer is subject to a minimum of 30,000 Air Miles to be transferred, and any additional Air Miles to be transferred must be in increments of 1,000.  Air Miles shall determine the amount of loyalty currency you will be entitled to receive in the eligible Partner Programme you have selected in exchange for your Air Miles.  Air Miles will be transferred to the participating Partner Programme currency at the rate specified at the time of transfer. The transfer rate is subject to change at any time with or without prior notice.  Upon submission of your transfer request, the transferred Air Miles will immediately be deducted from your Air Miles account.  A submitted request to transfer Air Miles is final and cannot be modified or cancelled. As such, the Air Miles in a submitted request cannot be returned to your Air Miles account. Transfers cannot be combined or used with any other offer unless otherwise stated. You acknowledge that Points.com is not responsible for the foregoing terms applicable to your eligible exchange transactions.
 4. Please allow up to two (2) weeks after the date of your exchange transaction for the loyalty currency of the eligible Partner Programme that you have selected to be deposited in your Partner Programme account.  You are solely responsible for checking your Partner Programme account to verify that such loyalty currency has been properly posted. If you believe that loyalty currency of the eligible Partner Programme have not been properly posted to your Partner Programme account, you must inform Air Miles within six (6) months of the date of the exchange transaction, with proof of action acceptable to Air Miles and Points.com. You agree that we shall determine, in our sole discretion, whether loyalty currency of the eligible Partner Programme should have been posted to your Partner Programme account, and that any such determination shall be final and binding.
 5. This exchange offer may not be combined or used in conjunction with any other offer, unless otherwise stated.
 6. This exchange offer may be canceled, modified or withdrawn at any time, even after acceptance by you.
 7. You consent to receive communications from us electronically regarding an exchange transaction. We will communicate with you by e-mail or by posting notices through the Exchange Services or the Air Miles Programme. You agree that all agreements, notices, disclosures and other communications provided to you electronically satisfy any legal requirement that such communications be in writing.
 8. WE RESERVE THE RIGHT TO REVIEW, CANCEL AND REVERSE ANY EXCHANGE TRANSACTION IN THE EVENT OF FRAUD OR AN ERROR OR MISTAKE MADE BY US,  OR ANY PARTNER PROGRAMME, INCLUDING ERRORS IN ANY LOYALTY POINT CONVERSION, REDEMPTION OR SWAP RATE.  YOU HEREBY CONSENT TO THE REMOVAL OF CONVERTED LOYALTY CURRENCY FROM YOUR PARTNER PROGRAMME ACCOUNT AS REQUIRED BY US, OR ANY PARTNER PROGRAMME IN ORDER TO REVERSE A CANCELLED OR REVERSED TRANSACTION.
 9. You agree to comply with the terms, conditions and rules of the Air Miles Programme established by Aimia including as found at: https://www.airmilesme.com/en-ae/tnc


Misprints and Errors


We endeavor to provide current and accurate information through the Exchange Services regarding the offers and transactions available to you. Nevertheless, errors and misprints occur. Accordingly, we reserve the right to reject, correct, cancel or terminate any transaction for which the offer details were incorrectly displayed or for which any other erroneous or inaccurate information was provided. We reserve the right to do this at any time during the transaction process, including after a transaction has been submitted and even if the transaction has been confirmed by us. Under no circumstances are we obligated to process or complete any transaction based on any error, misprint or otherwise.
 
All materials and content included as part and parcel of the Exchange Services (collectively the "Content"), including, without limitation, text, data, information, images, illustrations, audio clips, video clips, special games, surveys and special promotions, are protected by intellectual property rights owned and controlled by us and/or our suppliers or partners. None of the Content may be copied, downloaded, reproduced, republished, uploaded, posted, transmitted or distributed in any way without our prior written consent or except as specifically permitted through the Exchange Services. Use of the Content for any purpose other than your own personal and non-commercial use is prohibited and is a violation of copyrights and other intellectual property rights.
The trademarks, logos and service marks that you see when accessing the Exchange Services are owned and controlled by us and/or our suppliers or partners. Nothing herein grants you any license or right to use any such marks or logos. Your misuse of any such marks or logos is strictly prohibited and is a violation of copyrights and other intellectual property rights.
 

Linked Sites
 
SOME LINKS ACCESSIBLE THROUGH THE EXCHANGE SERVICES REFER YOU TO THIRD PARTY SITES NOT UNDER THE OPERATION OR CONTROL OF AIR MILES, AIMIA OR POINTS.COM. WE ARE NOT RESPONSIBLE FOR THE CONTENT OF ANY SUCH SITES AND WE PROVIDE THESE LINKS TO YOU ONLY FOR CONVENIENCE. THE INCLUSION OF ANY LINK TO THESE SITES DOES NOT IMPLY ENDORSEMENT BY AIR MILES, AIMIA OR POINTS.COM OF THE LINKED SITE.
 

Termination
 

We may terminate your right to use of the Exchange Services immediately, without notice to you, if, in our sole discretion, you fail to comply with any of these Terms and Conditions of use or engage in any fraudulent, criminal or other unauthorized activity.


Governing Law and Disputes

Your use of the Exchange Services is governed exclusively by the laws of the Province of Ontario, Canada notwithstanding any principles of conflicts of law. To the extent permitted by applicable law, any claim, dispute or controversy between you and Points.com shall be determined by final and binding arbitration, with no right of appeal, even on questions of law. Such arbitration will be conducted in Toronto, Ontario, Canada in the English language pursuant to the National Arbitration Rules of the ADR Institute of Canada. If the foregoing arbitration is not permitted by applicable law or any court with jurisdiction, you irrevocably agree that all claims, disputes or controversies shall be settled exclusively by the courts of the Province of Ontario.
For certainty, please see Air Miles Programme Terms and Conditions for governing law and jurisdiction of disputes that would apply to your Air Miles Programme account.
 

Disclaimer


THE EXCHANGE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY, REPRESENTATION, CONDITION OR GUARANTEE OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES, REPRESENTATIONS, CONDITIONS OR GUARANTEES OF QUALITY, MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, ALL OF WHICH ARE DISCLAIMED TO THE FULLEST EXTENT PERMITTED BY LAW.
 

Limitation of Liability

OUR, OUR AFFILIATES’, AND OUR PARTNERS’ AND SUPPLIERS’, AND EACH SUCH ENTITY’S RESPECTIVE OFFICERS’, DIRECTORS’, EMPLOYEES’ AND AGENTS’, ENTIRE LIABILITY, REGARDLESS OF THE FORM OF CAUSE OF ACTION, DEMAND OR CLAIM, WHETHER BASED ON CONTRACT OR TORT, INCLUDING NEGLIGENCE, SHALL IN NO EVENT EXCEED THE AMOUNT PAID BY YOU FOR THE SPECIFIC TRANSACTION GIVING RISE TO THE CLAIM. IN NO EVENT SHALL ANY OF THE FOREGOING PERSONS BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES SUFFERED IN ANY CONNECTION WITH THE EXCHANGE SERVICES OR YOUR USE THEREOF HOWSOEVER CAUSED AND REGARDLESS OF THE FORM OF CAUSE OF ACTION, DEMAND OR CLAIM, WHETHER BASED ON CONTRACT OR TORT, INCLUDING NEGLIGENCE, AND EVEN IF SUCH DAMAGES ARE FORESEEABLE OR ANY OF THE FOREGOING PERSONS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
 

Indemnity

You agree to indemnify and hold us, our affiliates, and our partners and suppliers, and each such entity's respective officers, directors, employees, and agents) harmless from any claim or demand made against any of them by any third party due to or arising out of your use of the Exchange Services, breach of this Agreement or the documents it incorporates by reference, or your violation of any law or the rights of a third party, including intellectual property rights.
 
 
Entire Agreement, Waiver and Severability

The terms relating to the Exchange Services, together with any applicable transaction request and confirmation, constitute the entire agreement between you and us with respect to your use of the Exchange Services and the processing of any transactions thereon and supersede all prior or contemporaneous agreements or understandings, if any, whether written or oral, relating to such subject matter. No modification, amendment or waiver of this Agreement shall be effective or binding unless made in writing and signed by us. If any of the provisions of this Agreement shall be deemed invalid, void, or for any reason unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provision.
 

Force Majeure

We shall have no liability for delays or failure in performance caused by any act of God, war, strike, labor dispute, work stoppage, fire, act of government, or any other cause, whether similar or dissimilar, beyond our control.
 
 
Use of the Term "Partner"

The use of terms "partner" or “partnership” herein and in any other materials is not intended to indicate that Points.com, Air Miles or Aimia is in a legal partnership with any third party so described. Rather, the term is used in a marketing sense to show participation by the "partners" in Points.com products and services.

 

POINTS.COM Terms and Conditions were last updated on September 25, 2019.