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TERMS & CONDITIONS

Terms & Conditions

1. Membership

Air Miles is free to join. You can become an Air Miles member via our website, through the Air Miles-ME mobile app or by picking up a key tag in selected partner outlets.  You must be resident in the UAE, Qatar or Bahrain to be eligible to be a member of Air Miles Programme. The registered account holder can add additional cards to their account via their online account. Should any of the following events occur, we reserve the right to terminate membership and revoke any accrued Air Miles:

  • Failure to comply with these terms and conditions
  • Supplying false or misleading information to us or our partners.
  • Abuse of any membership privileges.
  • If you don’t use, collect or spend Air Miles for a period of fifteen months.
  • Death or bankruptcy of the Primary Cardholder.

2. Collecting Air Miles

Use your digital card in the Air Miles app (or plastic key tag or card) at the partner outlets before every transaction with them.  Selected partners may allow you to collect Air Miles for telephone or internet purchases, please ensure to check with the chosen partner before placing your order.  In these instances you must quote your Air Miles card number at the time of ordering upon confirming eligibility with the partner. Issuance of Air Miles in all scenarios is at our partners’ discretion.

When using your HSBC credit card and your Air Miles card at partners, your Air Miles collected on both cards will be featured on your next credit card statement from HSBC. We will update your account balance including Air Miles collected and spent and you can view your statement online. We will correct your Air Miles account if we are satisfied that it is inaccurate; our decision is final. Miles will normally be credited to your account within 30 days of your transaction (maximum)

3. Personal Information

For details regarding your data and privacy, please read our full privacy policy http://airmilesme.com/en-ae/privacypolicy

4. General

We reserve the right at any time and without prior notice:

  • To change these terms and conditions, the qualifying goods and services, the reward portfolio and our partners
  • To suspend or terminate the Air Miles programme
  • You can access your Air Miles account online to keep track of your account activity
  • Air Miles have no monetary value and cannot be sold, transferred or otherwise dealt with except in accordance with these terms and conditions.
  • We cannot be held liable for any loss, theft, damage or unauthorised use of an Air Miles Card or key tag. Replacement Key Tags can be collected from our partner stores
  • All exclusions and limitations of liability in these terms and conditions apply for our security and the benefit of all partners and reward providers.
  • Partners and reward providers do not have any authority, expressed or implied, to make any representation or warranty on our behalf.

5. Transfer of Air Miles

Air Miles are personal to your Air Miles account and cannot typically be transferred. However, the registered account holder can merge their account with another Air Miles account by submitting a request to us by email. Accounts can also be added to a "Household" where there will be one head of the household who can link family members so that all miles collected on any of the cards will be pooled into one account.

6. Miles Expiry

Three Year Air Miles Expiry Policy

Air Miles have a three-year Expiry Policy, which runs from March each year.  e.g. All Air Miles earned up to 31st March 2016 will be subject to expiry on 31st March 2019.

Fifteen-month Inactive Account Expiry Policy

We may close any Air Miles account on which no Air Miles have been collected or redeemed for a continuous period of 15 months.  Upon account closure, any Air Miles in such account will expire.

 

7. Rewards Terms and Conditions

Air Miles will maintain a catalogue of e-vouchers on www.airmilesme.com specifying the partners where these e-vouchers are redeemable with Air Miles.

Primary, secondary cardholders and authorised person(s) with a registered Air Miles account are able to redeem for Air Miles rewards. Rewards can be issued to any person of the cardholders choice with the exception of frequent flyer programme rewards.

Air Miles can be redeemed in-store with specified rewards suppliers online at airmilesme.com.  

To redeem in-store, members must present their Air Miles virtual card or key tag and correctly answer account security questions. Members will need to ensure their personal and contact details are up-to-date on their Air Miles account to pass the security validation. To redeem online at airmilesme.com members will need to log into their Air Miles account and ensure that their contact details are up-to-date. 

Reward options may be withdrawn or amended without prior notice. Rewards prices may be amended at any time.

Rewards are subject to availability, suppliers’ warranties and restrictions at the time of redemption. At the time of redemption, the Air Miles balance must be at least equal to the total Air Miles value of the reward being redeemed.

For redemptions made with a combination of Air Miles + money the monetary amount must be paid via Visa or Mastercard credit card at the time of redemption.

Minimum miles + money differ from reward to reward. Please refer to the relevant reward to see your options.

Air Miles will automatically be deducted from the members account at the time of redemption.

Upon redemption, the Air Miles member will directly enter into a sale / purchase relationship with the concerned supplier of the Air Miles rewards.  Aimia Middle East FZ-LLC., the holding company of the Air Miles Programme shall only act as an agent for redemption of Air Miles. Members agree that Air Miles can pass their name, account number, address / email address and contact number to the relevant reward supplier where required for them to fulfill the redemption.

Air Miles rewards can only be redeemed in the country registered by the Air Miles member.

We, and Aimia Middle East, reserves the right to pursue any and all available legal and equitable remedies and/or action against you in respect of any mis-use of or any fraudulent activity on your account, e-vouchers and/or any rewards or benefits provided to you.

8. In-Store Rewards

The value of your redemptions cannot exceed the total value of your purchase.

To redeem your Air Miles in-store you must present your Air Miles digital card (or Key Tag/Card) and ensure your mobile no is registered in your Air Miles account, as you will be sent a 'One time Password' at check out to complete the redemption process

Air Miles are redeemable in-store only and cannot be used to purchase goods over the phone or via the reward provider’s website.

Air Miles can be used as part payment and any balance must be paid at the time of purchase.

Air Miles are not redeemable in conjunction with any other offer, promotion or discounted rate, unless otherwise stated.

Once the redemption has been processed it cannot be cancelled or refunded.

Reward provider standard terms and conditions also apply. Please refer to the relevant in-store reward at airmilesme.com to learn more.

 

9. e-vouchers

  • e-vouchers are issued by Aimia Middle East FZ-LLC for use at the specified reward provider.
  • e-vouchers are valid for 6 months from the date issued as shown on the e-voucher and are not valid beyond this date.
  • e-vouchers can be used towards purchases at participating reward provider outlets to the value mentioned.
  • e-vouchers with a monetary value can be used as part payment. If the price of the purchase exceeds this value, the balance must be paid on purchase. If the price of the purchase is less than the value of the e-vouchers, no change will be given.
  • Multiple e-vouchers can be used per transaction.
  • e-vouchers cannot be used in conjunction with any other offer or promotion.
  • e-vouchers may not be applicable for certain goods or services. Please check with the reward provider for any exclusions.
  • Damaged, photocopied e-vouchers will not be accepted.
  • e-vouchers cannot be exchanged for cash nor sold or transferred for value.
  • e-vouchers are non cancellable and non refundable and cannot be exchanged for Air Miles, cash or other rewards.
  • Aimia Middle East FZ-LLC or the reward provider are not responsible if  e-vouchers are lost, stolen or used without permission. e-vouchers will be sent via email only.
  • Vouchers remain the property of Aimia Middle East FZ-LLC.
  • The goods or services purchased using e-vouchers are the responsibility of the rewards provider and not Air Miles.
  • Reward provider standard terms and conditions also apply.
  • Print and present this e-voucher at the time of purchase.

  • e-voucher is not valid for online purchases unless specified. 

  • Each e-voucher represents the cash value shown above.

  • Reward e-vouchers can be used to obtain goods or services to the same value and from the authorized Air Miles rewards provider detailed on this voucher. 

  • e-voucher may not be available on concessions within certain reward providers participating retail outlets.

  • e-vouchers can be used as part payment. If the price of the goods or services exceeds the value of the e-voucher, the balance must be paid using cash or card. 

  • If the price of the goods or services is less than the value of the e-voucher, no change will be given (unless the reward provider states otherwise).

  • e-voucher is non-refundable and cannot be exchanged for cash in part or full and is valid for one single transaction only in accordance with its terms. Aimia Middle East reserves the right to act, in its sole discretion as it should see fit, should an attempt be made to use the voucher on more than one occasion or should it be misused. 

10. General Booking Policy

  • Air Miles Travel Shop rewards includes flight tickets, hotel stays, car rentals and activities. These travel rewards and can only be redeemed online at www.airmilesme.com.
  • Bookings can be paid for fully with Air Miles, a combination of Air Miles and cash and Cash only. Any cash amount is payable with a Visa or MasterCard credit card only.
  • Booking prices are quoted based on the best available price across suppliers at the time of booking, for chosen route/destination, class of travel, passenger type, dates and times of travel.  Travel reward prices therefore vary dependent on these travel requirements, how far in advance travel is booked and availability.
  • Bookings are subject to availability and applicable airline, hotel, car rental or activities provider booking policies. In the event of any conflict between the supplier’s booking policies and Air Miles Travel Shop Terms and Conditions and/or Air Miles Booking Policy, then Air Miles Travel Shop Terms and Conditions and /or Booking Policy shall apply.
  • Air Miles Travel Shop reserves the right to change the pricing and minimum spend required for travel rewards at any time without prior notice.
  • Travel rewards can be booked for members themselves or for anyone else they choose, provided the traveler/s have the relevant documentation and identification to utilize the booking. Once a booking is made with a registered name, the traveler’s name cannot be changed.
  • Age classification for flight, hotel, car rental and activities bookings is determined by the age of the traveler at the end of the travel period.
  • Dates for all travel bookings have to be confirmed at the time of booking. Travel bookings cannot be held.
  • Air Miles has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond suppliers' direct control.
  • It is the responsibility of the Air Miles member to review airline baggage allowances, any travel restrictions, warnings, announcements and advisories, prior to making travel arrangements to international destinations.
  • It is the responsibility of the Air Miles member to obtain any required visas for entry to the country of destination or connecting destinations by contacting the respective embassy directly. Visa requirements will not be communicated by Air Miles.
  • As health requirements are subject to change without notice, Air Miles recommends that you verify health requirements with the appropriate consulate prior to departure. It is also your responsibility to consult your physician for current recommendations on inoculations before you travel internationally, and to ensure that you meet all health entry requirements and follow all medical guidance related to your trip.
  • By offering Air Miles Travel Shop to particular destinations, Air Miles does not represent or warrant any travel as advisable or without risk, and as such are not liable for damages or losses that may result from travel to such destinations.
  • Travel insurance is not included in any travel reward redemptions. It is the members' responsibility to check for eligibility of insurance coverage with their respective insurance companies and/or credit card companies. Air Miles can not be held responsible  in the event that a claim needs to be made.
  • Refunds can only be credited to the original payment card used. Refunds will be processed within 14 days of the applicable cancellation fees being paid.
  • Refunds are not available for partially used flight booking tickets, hotel stays, car rentals or activities bookings
  • For bookings made using Air Miles that have subsequently expired, the expired Miles will be forfeited and not credited back in the event of a cancellation.
  • Failure to travel or cancel travel bookings within the required timeframe will result in the travel booking being forfeited. Forfeited travel bookings are no longer valid and are non refundable.
  • Air Miles travel rewards bookings must be made online at www.airmilesme.com.  In the event of an identified web site outage or technical error, offline bookings may be facilitated for travel within 7 days of the time of booking.  Offline bookings are not a service offered by the Air Miles Travel Shop in any other circumstance.
  • The airlines, hotels, car rental companies and other reward suppliers providing travel or other services are independent contractors and not agents or employees of Air Miles. Air Miles accepts no responsibility for any loss from or related to travel cancellation or delay, loss or damage to luggage or other property, personal accident or sickness suffered while travelling, refund charges or any other circumstances arising from spending of Air Miles outside the control of Air Miles.
  • Air Miles is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any suppliers.

11. Flight Rewards

  • A minimum spend of 30,000 Air Miles per booking is required.
  • Flight bookings are subject to airline seat availability and applicable fare rules.
  • Flight prices apply for the whole flight tic and include the airfare, airport taxes (where such taxes are payable at the point of payment), duties and charges (including government and other taxes). They do not ketinclude the airport taxes that are payable upon departure or arrival directly at certain airports.
  • Tickets cannot be redeemed for unaccompanied minors. Tickets can only be redeemed for passengers under the age of 17 if a ticket for an accompanying adult over the age of 17 is being redeemed at the same time. Child and/or infant tickets cannot be booked separately and/or be added on to an existing booking at a later stage.
  • Flight bookings are non-transferable.
  • The maximum number of tickets that can be redeemed per booking is nine (9). However, please note that some airlines may have their own restrictions.
  • Flight reward bookings cannot be booked for open ended tickets. Dates for all flight bookings have to be confirmed when making the flight reward booking.
  • We are unable to hold a flight reward booking on a members behalf. Flight reward tickets must be ticketed at the time of booking.
  • In some cases, flight bookings are eligible to collect airline frequent flyer programme points. It is the passengers’ responsibility to contact the airline directly to inquire about eligibility and ensure frequent flyer points are collected from eligible and participating airlines.
  • For flight bookings, date changes, airport changes, re-routing and ticket upgrades are permitted based on airline terms & conditions. The applicable airline fees and  Air Miles fees are payable by a Visa or MasterCard credit card only.
  • Each passenger must have a valid passport as part of the flight reward booking process.
  • When making a flight reward booking, the name(s) provided at the time of booking must be the full name of the person(s) travelling, as it appears on their passport.
  • Proof of identity will be required at check-in.
  • Electronic tickets will be issued and sent to the members registered email address.
  • Air Miles is not responsible for the fulfillment of special requests (e.g. meal choices, seat allocation, special assistance). The member will need to contact the airline directly for all special requests.
  • It is the members' responsibility to check for updates regarding any changes in flight timings. Air Miles cannot be held responsible for communicating any updates related to flight reward bookings.

12. Hotel Rewards

  • A minimum spend of 14,000 Air Miles per hotel booking is required.
  • Hotel bookings are subject to the terms and conditions imposed by the hotel.
  • Hotel booking prices apply for the room stay only unless specified otherwise at the time of booking. All additional charges are the liability of the primary/lead guest and payable to the hotel directly.
  • Hotel bookings must be booked in the name of the primary/lead guest who should be at least 18 years of age at the time of check-in.
  • Hotel bookings are non-transferable.
  • Only one (1) hotel booking can be made per redemption. The maximum number of rooms that can be booked per redemption is three (3) rooms. The maximum number of occupants that can be booked per room is subject to room restrictions as defined by a specific hotel.
  • A deposit payment may be required by the hotel at the time of check-in. The amount will be determine by the hotel depending on the applicable room rate and the duration of the stay. The deposit payment can be made via credit card or in cash.
  • Expenses incurred during the hotel stay such as telephone charges, pay television, meals (unless specified), laundry, room service, mini bar, tips etc. are additional costs which must be paid directly to the hotel at the time of check-out.
  • Check-in and check-out times are as per the hotel terms and conditions.
  • We are unable to hold a hotel reward booking on a members behalf. Hotel rewards vouchers will be issued at the time of booking.
  • In some cases, hotel bookings are eligible to collect hotel loyalty programme points. It is the members' responsibility to contact the hotel directly to inquire about eligibility and ensure loyalty points are collected from eligible and participating hotels.
  • "After the hotel booking has been confirmed changes or cancellations can only be made if permitted within the hotel rules of the booking and charges will apply, payable  by a Visa or MasterCard credit card only.
  • For all hotel bookings, an amendment request will require a cancellation of the original booking, and submitting an entirely new online booking by the member. In these circumstances, rates and room availability will be subject to hotel inventory rules applicable for the period. Best efforts will be made to secure same rates but this cannot be guaranteed."
  • A valid photo identification will be required at the time of check-in for each occupant of a hotel room booking.
  • Hotel booking confirmation and voucher will be issued and sent to the member's registered email address.
  • Special requests (e.g bed type, honeymoon/anniversary, room location, early check-in, late check-out etc.) should be requested with the hotel directly and are subject to availability at the time of check in and at the hotel discretion. Air Miles and/or the hotel cannot confirm these concessions at the time of booking.
  • It is the members' responsibility to provide the hotel with updates regarding any changes in check-in timing, should they occur.

13. Car Rental Rewards

  • A minimum spend of 14,000 Air Miles per booking is required.
  • Car Rental bookings are subject to the terms and conditions imposed by the supplier. These include the possession of a valid driver's license, the satisfaction of minimum age requirements and the making of arrangements with respect to payment of a security deposit and any additional charges. The rental party must satisfy all rental qualifications and requirements at the time of pick-up.
  • Car rental booking prices include the cost of the vehicle rental and exclude any additional charges such as a security deposit, fuel, taxes, insurance, government and other surcharges, which are payable directly to the car rental company.
  • The main driver must satisfy the minimum age requirement of the car rental company - for most car hire companies, the age requirement is between 21 and 70 years old. Drivers under 25 or over 70, may be required to pay an additional fee, plus taxes.
  • Car rental bookings are non-transferable.
  • Only one (1) car rental booking can be made per redemption.
  • "A deposit payment will be required by the supplier at the time of pick-up. For some car rental companies, this amount will be be made known at the car hire counter.
  • The main driver must be in a possession of a credit card in their own name when picking up the car. The credit card must have enough available funds to cover the excesses/deposits amount (which will be blocked on the card for the duration of the rental). The credit card will also be required to pay for local fees, extra equipment and anything purchased additionally at the car hire counter. Cash and debit cards are not accepted."
  • Drivers are responsible for all toll fees, congestion charges, speeding tickets, parking fines and traffic fines - and all associated administration costs.
  • Pick-up and drop-off times are defined upon booking and car availability was selected and booked accordingly. Your rental vehicle is usually available for pick up up to half an hour early but this cannot be guaranteed. Any changes to pick-up/drop-off time is subject to availability - if these changes known in advance, this may require a booking amendment subject to rates, availability and change fees.
  • We are unable to hold a car rental reward booking on a members behalf. Car rewards vouchers will be issued at the time of booking.
  • In some cases, car rental bookings are eligible to collect car rental loyalty programme points. It is the members' responsibility to contact the supplier directly to inquire about eligibility and ensure loyalty points are collected from eligible and participating car rental companies.
  • "After the car rental booking has been confirmed,  changes or cancellations can only be made if permitted within the car rules of the booking and charges will apply,  by a Visa or MasterCard credit card only.
  • For some car rental suppliers, an amendment request will require a cancellation of the original booking, and submitting an entirely new online booking by the member. In these circumstances, rates and car availability will be subject to car inventory rules applicable for the period. Best efforts will be made to secure same rates but this cannot be guaranteed."
  • The main driver and any additional drivers will need to provide a valid driving license in their name. An international driving license may be required. A passport or identity card will also be required at the rental counter.
  • Car rental confirmation and voucher will be issued and sent to the member's registered email address.
  • Special requests should be requested directly with car rental provider and are subject to availability at the time of pick-up and at the car rental provider discretion.
  • It is the members' responsibility to provide the car rental company with updates regarding any changes in pick-up timings, should they occur.

14. Activities Rewards

  • A minimum spend of 7,000 Air Miles per booking is required.
  • Activity bookings are subject to the terms and conditions imposed by the activities supplier.
  • "The price of each Product will be quoted on a per-person basis, unless otherwise specified.
  • Prices are based on the local tariff at the time of quoting, converted at the prevailing foreign-exchange rate as determined by Air Miles. Price quotations are subject to change without notice, until a Booking has been made.
  • Inclusions are determined by the Supplier. Prices do not include tips/gratuities; passport and visa fees; baggage and personal insurance; any items of a personal nature; taxes or duties; and any beverages or food that the Supplier has not specifically stated are included."
  • By making a Booking, you warrant that you are at least 18 years of age, that you possess the legal authority to enter into both this binding agreement and a binding agreement with the Supplier, to use the Services, to purchase the Product, and that all information you supply is true and accurate. You further agree that you will use the Platform to make only legitimate Bookings for you and/or others for whom you are legally authorized to act.
  • Activities bookings are non-transferable.
  • Only one (1) activitiy booking can be made per redemption.
  • Unless the Supplier has otherwise specified, prices do not include any local taxes or use-fees, including foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger-facility charges or international transportation tax.
  • Timings of the activity booked are calculated in accordance with the time zone of the Experience.
  • We are unable to hold an activity reward booking on a members behalf. Activity reward vouchers will be issued at the time of booking.
  • In some cases, activity bookings are eligible to collect activity loyalty programme points. It is the members' responsibility to contact the activity/tour/experience venue directly to inquire about eligibility and ensure loyalty points are collected from eligible and participating activity/tour/experience venue.
  • Once an activity has been booked and purchased, your booking cannot be changed or cancelled with a refund.
  • A valid photo identification will be required at the time of check-in for each participant of an activities booking.
  • An activities booking confirmation and voucher will be issued and sent to the member's registered email address
  • Special requests should be requested directly with activities provider and are subject to availability and at the activities provider discretion.
  • It is the members' responsibility to provide the activity company with updates regarding any changes in pick-up timings, should they occur.

15. Amendments and Cancellations on Flight Bookings

  • Amendments and cancellations can only be made if permitted within the terms and conditions of the travel booking from the airline. If your travel plans change and you must cancel your booking, please contact the Air Miles Travel Support team as early as possible.   If you do not cancel in advance you may also incur a “no-show” fee in addition to any other supplier fees charged. 
  • Fare rules should be checked at the time of booking.  Please refer to the full terms and conditions of the airline which can be found before you submit your booking.
  • Amendments and cancellations must be made by calling the Air Miles Travel Support Team, between 9am and 6pm UAE time, Saturday to Thursday, and at least 1 working day prior to date of flight departure.
  • In the event that amendments or cancellations are made directly with the airline, Air Miles will be unable to subsequently change, cancel or refund your booking. 
  • An amendment fee of AED 150 applies to each amendment, per passenger, for flight bookings  paid using miles only or miles + cash. This fee is in addition to any fees applied by the applicable airline.
  • A cancellation fee of AED 150 applies to each cancellation, per passenger, for flight bookings paid using miles only or miles + cash. This fee is in addition to any fees applied by the applicable airline.
  • An amendment fee of AED 50 applies to each amendment, per passenger, for flight bookings  paid using cash only . This fee is in addition to any fees applied by the applicable airline.
  • A cancellation fee of AED 50 applies to each cancellation, per passenger, for flight bookings paid using cash only. This fee is in addition to any fees applied by the applicable airline.
  • Refunds can only be credited to the original payment card used. Refunds will be processed within 14 days of the applicable cancellation fees being paid.
  • Any amendment or cancellation fees imposed by the flight provider must be paid by a Visa or MasterCard credit card only.
  • For flight bookings, date changes, airport changes, re-routing and ticket upgrades are permitted. The applicable airline fees and  Air Miles fees are payable by a Visa or MasterCard credit card only.
  • In instances where amendments result in a higher price customers must pay the additional cost as money with a Visa or MasterCard credit card only.  In instances where amendments result in a lower price, a refund will be provided.
  • In the event of any permitted cancellations, all applicable cancellation fees must be paid with a Visa or MasterCard credit card prior to any refund being provided. 
  • For bookings made using Air Miles that have subsequently expired, the expired Miles will be forfeited and not credited back in the event of a cancellation.
  • Failure to travel or cancel a travel reward booking within the required timeframe will result in the travel booking being forfeited. Forfeited travel bookings are no longer valid and are non refundable.
  • Refunds are not available for partially used flight booking tickets, hotel stays, car rentals or activities.
  • Air Miles accepts no responsibility for any loss from or related to travel cancellation or delay, loss or damage to luggage or other property, personal accident or sickness suffered while travelling, refund charges or any other circumstances arising from spending of Air Miles outside the control of Air Miles. The airlines, hotels, car rental and other reward suppliers providing travel or other services are independent contractors and not agents or employees of Air Miles.
  • Air Miles has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeur.

16. Amendments and Cancellations on Hotel Bookings

  • Amendments and cancellations can only be made if permitted within the terms and conditions of the booking as specified by the hotel. If your travel plans change and you must cancel your booking, please contact the Air Miles Travel Support team as early as possible.   If you do not cancel in advance you may also incur a “no-show” fee in addition to any other supplier fees charged.  The supplier cancellation fees are detailed in your booking voucher. 
  • All hotel booking amendments are treated as a cancellation and will require a new booking to be made online.
  • Hotel cancellation rules should be checked at the time of booking.  Please refer to the terms and conditions before you submit your booking.
  • Cancellations must be made by calling the Air Miles Travel Support Team, between 9am and 6pm UAE time, Saturday to Thursday, and at least 1 working day prior to date of check-in date.
  • In the event that amendments or cancellations are made directly with the hotel, Air Miles will be unable to subsequently change, cancel or refund your booking. 
  • A cancellation fee of AED 150 applies to each cancellation, for hotel bookings paid using miles only or miles + cash. This fee is in addition to any fees imposed by the hotel.
  • A cancellation fee of AED 50 applies to each cancellation for hotel bookings paid using cash only. This fee is in addition to any fees imposed by the hotel.
  • Refunds can only be credited to the original payment card used. Refunds will be processed within 14 days of the applicable cancellation fees being paid.
  • Any cancellation fees imposed by the hotel provider must be paid by a Visa or MasterCard credit card only.
  • The applicable hotel cancellation fees and  Air Miles fees are payable by a Visa or MasterCard credit card only.
  • In the event of any permitted cancellations, all applicable cancellation fees must be paid with a Visa or MasterCard credit card prior to any refund being provided. 
  • For bookings made using Air Miles that have subsequently expired, the expired Miles will be forfeited and not credited back in the event of a cancellation.
  • Failure to travel or cancel a travel reward booking within the required timeframe will result in the travel booking being forfeited. Forfeited travel bookings are no longer valid and are non refundable.
  • Refunds are not available for partially used flight booking tickets, hotel stays, car rentals or activities.
  • Air Miles accepts no responsibility for any loss from or related to travel cancellation or delay, loss or damage to luggage or other property, personal accident or sickness suffered while travelling, refund charges or any other circumstances arising from spending of Air Miles outside the control of Air Miles. The airlines, hotels, car rental and other reward suppliers providing travel or other services are independent contractors and not agents or employees of Air Miles.
  • Air Miles has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeur.

 

17. Amendments and Cancellations on Car Rental Bookings

  • Amendments and cancellations can only be made if permitted within the terms and conditions of the booking as specified by the car rental provider. If your travel plans change and you must cancel your booking, please contact the Air Miles Travel Support team as early as possible.   If you do not cancel in advance you may also incur a “no-show” fee in addition to any other supplier fees charged.  The supplier cancellation fees are detailed in your booking voucher. 
  • All car booking amendments are treated as a cancellation and will require a new booking to be made online.
  • Car booking cancellation rules should be checked at the time of booking.  Please refer to the terms and conditions before you submit your booking.
  • Cancellations must be made by calling the Air Miles Travel Support Team, between 9am and 6pm UAE time, Saturday to Thursday, and at least 1 working day prior to date of vehicle pick-up date.
  • In the event that amendments or cancellations are made directly with the car rental company, Air Miles will be unable to subsequently change, cancel or refund your booking. 
  • A cancellation fee of AED 150 applies to each cancellation, for car bookings paid using miles only or miles + cash. This fee is in addition to any fees imposed by the hotel.
  • A cancellation fee of AED 50 applies to each cancellation for car bookings paid using cash only. This fee is in addition to any fees imposed by the hotel.
  • Refunds can only be credited to the original payment card used. Refunds will be processed within 14 days of the applicable cancellation fees being paid.
  • Any cancellation fees imposed by the car rental provider must be paid by a Visa or MasterCard credit card only.
  • The applicable car cancellation fees and  Air Miles fees are payable by a Visa or MasterCard credit card only.
  • In the event of any permitted cancellations, all applicable cancellation fees must be paid with a Visa or MasterCard credit card prior to any refund being provided. 
  • For bookings made using Air Miles that have subsequently expired, the expired Miles will be forfeited and not credited back in the event of a cancellation.
  • Failure to travel or cancel a travel reward booking within the required timeframe will result in the travel booking being forfeited. Forfeited travel bookings are no longer valid and are non refundable.
  • Refunds are not available for partially used flight booking tickets, hotel stays, car rentals or activities.
  • Air Miles accepts no responsibility for any loss from or related to travel cancellation or delay, loss or damage to luggage or other property, personal accident or sickness suffered while travelling, refund charges or any other circumstances arising from spending of Air Miles outside the control of Air Miles. The airlines, hotels, car rental and other reward suppliers providing travel or other services are independent contractors and not agents or employees of Air Miles.
  • Air Miles has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeur.

18. Travel Booking Amendments and Cancellations on Activity Bookings

  • Amendments and cancellations can only be made if permitted within the terms and conditions of the booking as specified by the activities provider. If your travel plans change and you must cancel your activities booking, please contact the Air Miles Travel Support team as early as possible.   If you do not cancel in advance you may also incur a “no-show” fee in addition to any other supplier fees charged.  The supplier cancellation fees are detailed in your booking voucher. 
  • All activities booking amendments are treated as a cancellation and will require a new booking to be made online.
  • Activities booking cancellation rules should be checked at the time of booking.  Please refer to the terms and conditions before you submit your booking.
  • Cancellations must be made by calling the Air Miles Travel Support Team, between 9am and 6pm UAE time, Saturday to Thursday, and at least 1 working day prior to date of vehicle pick-up date.
  • In the event that amendments or cancellations are made directly with the activities company, Air Miles will be unable to subsequently change, cancel or refund your booking. 
  • A cancellation fee of AED 150 applies to each cancellation, for activities bookings paid using miles only or miles + cash. This fee is in addition to any fees imposed by the hotel.
  • A cancellation fee of AED 50 applies to each cancellation for activities bookings paid using cash only. This fee is in addition to any fees imposed by the hotel.
  • Refunds can only be credited to the original payment card used. Refunds will be processed within 14 days of the applicable cancellation fees being paid.
  • Any cancellation fees imposed by the car rental provider must be paid by a Visa or MasterCard credit card only.
  • The applicable activities cancellation fees and  Air Miles fees are payable by a Visa or MasterCard credit card only.
  • In the event of any permitted cancellations, all applicable cancellation fees must be paid with a Visa or MasterCard credit card prior to any refund being provided. 
  • For bookings made using Air Miles that have subsequently expired, the expired Miles will be forfeited and not credited back in the event of a cancellation.
  • Failure to travel or cancel a travel reward booking within the required timeframe will result in the travel booking being forfeited. Forfeited travel bookings are no longer valid and are non refundable.
  • Refunds are not available for partially used flight booking tickets, hotel stays, car rentals or activities.
  • Air Miles accepts no responsibility for any loss from or related to travel cancellation or delay, loss or damage to luggage or other property, personal accident or sickness suffered while travelling, refund charges or any other circumstances arising from spending of Air Miles outside the control of Air Miles. The airlines, hotels, car rental and other reward suppliers providing travel or other services are independent contractors and not agents or employees of Air Miles.
  • Air Miles has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeur.

19. Miles Issuance on Cash Element Paid on Travel Bookings

  • From the 1st May 2018, you can earn Air Miles on the card payment of your travel bookings. For every Dirham spent on hotel bookings, you will earn 3 Air Miles. For every Dirham spent on flights, you will earn 1 Air Mile.
  • Miles related to card payments elements of your travel bookings will be credited to your account 60 days after you have completed your travel. For flight bookings, both outbound and inbound (if any) parts of your trip will be credited as one transaction into your Air Miles account. For hotel, car and activities bookings, you will receive the applicable Air Miles 60 days following your check-out date.
  • Changes on travel bookings are permitted based on travel supplier terms & conditions. The applicable travel supplier  fees and  Air Miles fees are payable by a Visa or MasterCard credit card only. Miles earned on card payments elements will be computed on the final card payment made but will not include the Air Miles amendment fee component of the payment.
  • For travel bookings, any fare, room rate differences or additional taxes or surcharges can only be paid using a valid credit card. Miles earned on card payments elements will be computed on the final card payment made but will not include the Air Miles amendment fee component of the payment.
  • Air Miles related to any card payments will only be awarded if you have actually completed your travel. They will not be awarded for cancelled, no-show or voided bookings.
  • Miles issued related to cash paid element paid on travel bookings will be valid from process date and will have a validity period of 3 years.
  • For cash only bookings, an amendment fee of AED 50 applies to each amendment to any hotel/car rental/activity booking or per passenger for flight bookings. This fee is in addition to any fees applied by the applicable flight, hotel, car rental or activity provider.  
  • For cash only bookings, a cancellation fee of AED 50 applies to each cancellation to any hotel/car rental/activity booking or per passenger for flight bookings. This fee is in addition to any fees applied by the applicable flight, hotel, car rental or activities provider.  

20. Air Miles Exchange

Exchange Services Terms
CERTAIN PORTIONS OF THE SERVICES ENABLING THE EXCHANGE OF LOYALTY CURRENCIES (“EXCHANGE SERVICES”) ARE OPERATED BY POINTS.COM INC. (“POINTS.COM”). POINTS.COM IS AN ONTARIO CORPORATION, WITH ITS PRINCIPAL PLACE OF BUSINESS AT 111 RICHMOND STREET WEST, SUITE 700, TORONTO, ONTARIO, M5H 2G4.

 

AIR MILES MIDDLE EAST (“AIR MILES”) PROGRAMME MEMBERSHIP AND ITS BENEFITS ARE OFFERED AT THE SOLE DISCRETION OF  AIMIA MIDDLE EAST FZ LLC (“AIMIA”).  THE EXCHANGE SERVICES ARE PROVIDED TO YOU AS PART OF OUR RELATIONSHIP WITH AIR MILES AND AIMIA AND WITH CERTAIN PARTNER PROGRAMMES WHO HAVE AGREED TO PARTICIPATE IN THIS OFFER FOR LOYALTY CURRENCY EXCHANGE. CERTAIN PIECES OF YOUR PERSONAL AND TRANSACTIONAL INFORMATION MAY BE COLLECTED AND SHARED AS MORE PARTICULARLY DESCRIBED IN THE AIR MILES PRIVACY POLICY.
WHEN USED HEREIN THE TERMS “WE”, “US”, AND “OUR” REFER TO POINTS.COM, AIR MILES AND AIMIA.
THE FOLLOWING TERMS AND CONDITIONS GOVERN YOUR USAGE OF THE EXCHANGE SERVICES. IF YOU DO NOT AGREE WITH ANY OF THESE TERMS AND CONDITIONS YOU MAY NOT USE THE EXCHANGE SERVICES.

 

WE RESERVE THE RIGHT, AT ANY TIME, TO MODIFY, ALTER, OR UPDATE THESE TERMS AND CONDITIONS OF USE, WITH OR WITHOUT NOTICE AND WITHOUT LIABILITY TO YOU.  YOUR CONTINUED USAGE OF THE EXCHANGE SERVICES SHALL CONSTITUTE YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY SUCH CHANGES YOU MUST IMMEDIATELY CEASE USING THE EXCHANGE SERVICES.
 
Overview of Exchange Services
The Exchange Services allow you to exchange Air Miles for the loyalty currency of various eligible Partner Programmes as established by Air Miles and Aimia. In order for us to exchange your Air Miles for the loyalty currency of the eligible Partner Programme that you have selected, you may be required to provide certain information from time to time.  This information enables us to redeem your Air Miles and exchange it for loyalty currency of the eligible Partner Programme that you have selected and securely deposit such loyalty currency in your Partner Programme account.  Although we make reasonable efforts to ensure that the loyalty currency deposited to your Partner Programme account are accurate, we cannot ensure that this will always be the case and hereby disclaims liability for the accuracy of such deposits.  Please note that you may use the Exchange Services for personal purposes only and not for any business, commercial or other use.
 
Terms of Exchange Offer

1. You must opt in for the offer to redeem your Air Miles and exchange it for loyalty currency of the participating Partner Programme that you have selected, in accordance with the offer terms of the exchange offer established by Air Miles as specified herein and at https://www.airmilesme.com/en-ae/tnc.  The selection of participating Partner Programmes is at our sole discretion and subject to change without prior notice. 
2. Exchange Services, including in particular terms applicable to the loyalty currency of the participating Partner Program that you have selected, are also subject to the terms and conditions imposed by such Partner Programme.  Without limiting the generality of the foregoing, you must have a valid account with the participating Partner Programme that you which wish to transfer your Air Miles to, and you may be required to provide certain information as requested. It is your responsibility to provide correct and valid account membership information. We will not be liable for any Air Miles transferred based on inaccurate or incomplete information provided to us.
3. Each exchange transfer is subject to a minimum of 30,000 Air Miles to be transferred, and any additional Air Miles to be transferred must be in increments of 1,000.  Air Miles shall determine the amount of loyalty currency you will be entitled to receive in the eligible Partner Programme you have selected in exchange for your Air Miles.  Air Miles will be transferred to the participating Partner Programme currency at the rate specified at the time of transfer. The transfer rate is subject to change at any time with or without prior notice.  Upon submission of your transfer request, the transferred Air Miles will immediately be deducted from your Air Miles account.  A submitted request to transfer Air Miles is final and cannot be modified or cancelled. As such, the Air Miles in a submitted request cannot be returned to your Air Miles account. Transfers cannot be combined or used with any other offer unless otherwise stated. You acknowledge that Points.com is not responsible for the foregoing terms applicable to your eligible exchange transactions.
4. Please allow up to two (2) weeks after the date of your exchange transaction for the loyalty currency of the eligible Partner Programme that you have selected to be deposited in your Partner Programme account.  You are solely responsible for checking your Partner Programme account to verify that such loyalty currency has been properly posted. If you believe that loyalty currency of the eligible Partner Programme have not been properly posted to your Partner Programme account, you must inform Air Miles within six (6) months of the date of the exchange transaction, with proof of action acceptable to Air Miles and Points.com. You agree that we shall determine, in our sole discretion, whether loyalty currency of the eligible Partner Programme should have been posted to your Partner Programme account, and that any such determination shall be final and binding.
5. This exchange offer may not be combined or used in conjunction with any other offer, unless otherwise stated.
6. This exchange offer may be canceled, modified or withdrawn at any time, even after acceptance by you.
7. You consent to receive communications from us electronically regarding an exchange transaction. We will communicate with you by e-mail or by posting notices through the Exchange Services or the Air Miles Programme. You agree that all agreements, notices, disclosures and other communications provided to you electronically satisfy any legal requirement that such communications be in writing.
8. WE RESERVE THE RIGHT TO REVIEW, CANCEL AND REVERSE ANY EXCHANGE TRANSACTION IN THE EVENT OF FRAUD OR AN ERROR OR MISTAKE MADE BY US,  OR ANY PARTNER PROGRAMME, INCLUDING ERRORS IN ANY LOYALTY POINT CONVERSION, REDEMPTION OR SWAP RATE.  YOU HEREBY CONSENT TO THE REMOVAL OF CONVERTED LOYALTY CURRENCY FROM YOUR PARTNER PROGRAMME ACCOUNT AS REQUIRED BY US,  OR ANY PARTNER PROGRAMME IN ORDER TO REVERSE A CANCELLED OR REVERSED TRANSACTION.
9. You agree to comply with the terms, conditions and rules of the Air Miles Programme established by Aimia including as found at: https://www.airmilesme.com/en-ae/tnc

Misprints and Errors
We endeavor to provide current and accurate information through the Exchange Services regarding the offers and transactions available to you. Nevertheless, errors and misprints occur. Accordingly, we reserve the right to reject, correct, cancel or terminate any transaction for which the offer details were incorrectly displayed or for which any other erroneous or inaccurate information was provided. We reserve the right to do this at any time during the transaction process, including after a transaction has been submitted and even if the transaction has been confirmed by us. Under no circumstances are we obligated to process or complete any transaction based on any error, misprint or otherwise.
 
All materials and content included as part and parcel of the Exchange Services (collectively the "Content"), including, without limitation, text, data, information, images, illustrations, audio clips, video clips, special games, surveys and special promotions, are protected by intellectual property rights owned and controlled by us and/or our suppliers or partners. None of the Content may be copied, downloaded, reproduced, republished, uploaded, posted, transmitted or distributed in any way without our prior written consent or except as specifically permitted through the Exchange Services. Use of the Content for any purpose other than your own personal and non-commercial use is prohibited and is a violation of copyrights and other intellectual property rights.
The trademarks, logos and service marks that you see when accessing the Exchange Services are owned and controlled by us and/or our suppliers or partners. Nothing herein grants you any license or right to use any such marks or logos. Your misuse of any such marks or logos is strictly prohibited and is a violation of copyrights and other intellectual property rights.
 
Linked Sites
SOME LINKS ACCESSIBLE THROUGH THE EXCHANGE SERVICES REFER YOU TO THIRD PARTY SITES NOT UNDER THE OPERATION OR CONTROL OF AIR MILES, AIMIA OR POINTS.COM. WE ARE NOT RESPONSIBLE FOR THE CONTENT OF ANY SUCH SITES AND WE PROVIDE THESE LINKS TO YOU ONLY FOR CONVENIENCE. THE INCLUSION OF ANY LINK TO THESE SITES DOES NOT IMPLY ENDORSEMENT BY AIR MILES, AIMIA OR POINTS.COM OF THE LINKED SITE.
 
Termination
We may terminate your right to use of the Exchange Services immediately, without notice to you, if, in our sole discretion, you fail to comply with any of these Terms and Conditions of use or engage in any fraudulent, criminal or other unauthorized activity.
Governing Law and Disputes
Your use of the Exchange Services are governed exclusively by the laws of the Province of Ontario, Canada notwithstanding any principles of conflicts of law. To the extent permitted by applicable law, any claim, dispute or controversy between you and Points.com shall be determined by final and binding arbitration, with no right of appeal, even on questions of law. Such arbitration will be conducted in Toronto, Ontario, Canada in the English language pursuant to the National Arbitration Rules of the ADR Institute of Canada. If the foregoing arbitration is not permitted by applicable law or any court with jurisdiction, you irrevocably agree that all claims, disputes or controversies shall be settled exclusively by the courts of the Province of Ontario.
For certainty, please see Air Miles Programme Terms and Conditions for governing law and jurisdiction of disputes that would apply to your Air Miles Programme account.
 
Disclaimer
THE EXCHANGE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY, REPRESENTATION, CONDITION OR GUARANTEE OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES, REPRESENTATIONS, CONDITIONS OR GUARANTEES OF QUALITY, MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, ALL OF WHICH ARE DISCLAIMED TO THE FULLEST EXTENT PERMITTED BY LAW.
 
Limitation of Liability
OUR, OUR AFFILIATES’, AND OUR PARTNERS’ AND SUPPLIERS’, AND EACH SUCH ENTITY’S RESPECTIVE OFFICERS’, DIRECTORS’, EMPLOYEES’ AND AGENTS’, ENTIRE LIABILITY, REGARDLESS OF THE FORM OF CAUSE OF ACTION, DEMAND OR CLAIM, WHETHER BASED ON CONTRACT OR TORT, INCLUDING NEGLIGENCE, SHALL IN NO EVENT EXCEED THE AMOUNT PAID BY YOU FOR THE SPECIFIC TRANSACTION GIVING RISE TO THE CLAIM. IN NO EVENT SHALL ANY OF THE FOREGOING PERSONS BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES SUFFERED IN ANY CONNECTION WITH THE EXCHANGE SERVICES OR YOUR USE THEREOF HOWSOEVER CAUSED AND REGARDLESS OF THE FORM OF CAUSE OF ACTION, DEMAND OR CLAIM, WHETHER BASED ON CONTRACT OR TORT, INCLUDING NEGLIGENCE, AND EVEN IF SUCH DAMAGES ARE FORESEEABLE OR ANY OF THE FOREGOING PERSONS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
 
Indemnity
You agree to indemnify and hold us, our affiliates, and our partners and suppliers, and each such entity's respective officers, directors, employees, and agents) harmless from any claim or demand made against any of them by any third party due to or arising out of your use of the Exchange Services, breach of this Agreement or the documents it incorporates by reference, or your violation of any law or the rights of a third party, including intellectual property rights.
 
Entire Agreement, Waiver and Severability
The terms relating to the Exchange Services, together with any applicable transaction request and confirmation, constitute the entire agreement between you and us with respect to your use of the Exchange Services and the processing of any transactions thereon and supersede all prior or contemporaneous agreements or understandings, if any, whether written or oral, relating to such subject matter. No modification, amendment or waiver of this Agreement shall be effective or binding unless made in writing and signed by us. If any of the provisions of this Agreement shall be deemed invalid, void, or for any reason unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provision.
 
Force Majeure
We shall have no liability for delays or failure in performance caused by any act of God, war, strike, labor dispute, work stoppage, fire, act of government, or any other cause, whether similar or dissimilar, beyond our control.
 
Use of the Term "Partner"
The use of terms "partner" or “partnership” herein and in any other materials is not intended to indicate that Points.com, Air Miles or Aimia is in a legal partnership with any third party so described. Rather, the term is used in a marketing sense to show participation by the "partners" in Points.com products and services. These Terms and Conditions were last updated on September 25, 2019.

21. Your Privacy

As the operator of the Air Miles programme in the Middle East we recognise your trust is fundamental to the value of the programme, therefore we are committed to protecting your privacy.

Protecting the privacy and confidentiality of your personal information has always been a fundamental principle in our relationship with you, our partners and reward providers.

This privacy commitment demonstrates how we will ensure the confidentiality and privacy of the information you entrust us with.

22. What information will we use?

By participating in the Air Miles programme, you consent that we will collect, process and use information about you and any additional card holders within your account, in the UAE, UK, India. This information includes your registration details, information about the use of your Air Miles Card, shopping purchases and other information that you give us (together "your information").

This information will allow us to administer the Air Miles programme  - including the management of member accounts, to accurately record and update Air Miles balances including spending of Air Miles.

Periodically you may be asked to provide additional personal information via market research or surveys (‘member information’). Your ‘member information’ is processed and stored in secure and confidential databases in the EU. If you choose not to provide this information, it will not affect your ability to collect or spend Air Miles.

23. How will your information be used?

Your information may be analysed to see how you use the Air Miles programme, to understand your shopping behaviour and to send you (and/or additional members on your account) information and offers for the products or services which are most likely to interest you.

You automatically agree to receive these communications in order to enjoy the benefits of participating in Air Miles, upon joining the Air Miles programme.

24. Who will we share your information with?

We will only share your information within the Air Miles group, companies participating in the Air Miles programme and their group companies and companies contracted to process and manage your transactions, Air Miles spend requests and communications. A list of Air Miles participating companies is available at http://airmilesme.com/en-ae/section/collect  (or upon request). You may contact us by logging into our website or by contacting the Air Miles call centre.

We protect your information, our business depends on it.

We do not give, rent or sell member lists from the Air Miles programme to any organisation or individual other than business units of Aimia Middle East FZ-LLC, partners, reward providers and companies contracted to process and manage your transactions, Air Miles spend requests and communications.

You may contact us by logging into our website or by contacting the Air Miles call centre. We may record your calls to check the quality of our services for training, audit or security purposes.

25. Opt Out

If you do not wish to receive marketing or promotional communications in electronic, printed or verbal format, simply update your account details at airmilesme.com. Your ability to collect or spend Air Miles will not be affected. Once you have opted out, you will not be notified of any special offers or promotions.

This opt out is not applicable to communications relating to the management of your account, changes to the programme or the holding companies.

You may contact us by logging into our website or by contacting the Air Miles call centre.