Terms & Conditions
These terms and conditions set out the terms which govern the Air Miles Programme. By joining the Air Miles Programme, Members agree to be bound by these terms. Aimia reserves the right to modify these terms and conditions.
The Air Miles Programme is run and operated by Aimia Middle East FZ-LLC, a Free Zone company incorporated in Dubai, United Arab Emirates with trade license number 19291 and whose registered office is at 204, Building 15, Dubai Internet City, Dubai, UAE (Aimia), a Kognitiv Group Company.
Under the Air Miles Programme, Members can collect and redeem Air Miles as set out in these terms and conditions. You can find participating Air Miles partners via the Air Miles Mobile App or online at www.airmilesme.com
In these terms and conditions:
These terms and conditions refer to the following additional terms, which also apply to your use of the Air Miles Mobile App and the Air Miles Website individually and collectively (the Site):
Air Miles is free to join.
You can become an Air Miles Member by:
Termination of Membership
Should any of the following events occur, we reserve the right to terminate membership and revoke any accrued Air Miles:
Keeping Member information up to date
You must ensure that your contact details are kept updated specifically email address and mobile number. To update your email address, you will need to contact the Customer Service Centre. All other personal contact details can be updated via the Air Miles Mobile App or at www.airmilesme.com. - Updated contact details will ensure that you receive notifications and communications about the Air Miles Programme and your account.
We will contact you by email using your registered email address or by posting notices on the Air Miles Website or Air Miles Mobile App.
Password and security
You must keep your password secure and should not disclose this to anyone else. If you know or suspect that your password has been stolen or compromised or that anyone other than you knows your user identification code or password, you should notify the Customer Service Centre and change your password on your Air Miles Account as soon as possible.
A group of Members may pool their individual Air Miles together and nominate one of the Members as the primary Household Member while everyone else is referred to as secondary Household Member. Primary Household Members are legally responsible for the account along with the maintenance of the account. Once householded, all individual Members will still be able to earn through the Mobile App, online at www.airmilesme.com or using a key tag. However, redemption of Air Miles may only be made by the Primary Household Member.
3. Collecting Air Miles
To collect Air Miles, you must present your membership number at the partner outlets before every transaction. Your membership number is displayed on the Air Miles Mobile App, or Air Miles key tag. Selected partners may allow you to collect Air Miles for telephone or internet purchases, please ensure that you check with the chosen partner before placing your order. In these instances, you must quote your Air Miles membership number at the time of ordering upon confirming eligibility with the partner. Issuance of Air Miles in all scenarios is at our partners’ discretion.
If you do not present your membership number via the Air Miles Mobile App, online at www.airmilesme.com or key tag at the time of purchase you will not be awarded Air Miles for that purchase. Air Miles will not be awarded retrospectively for the purchase.
You can view a detailed statement on your Air Miles Mobile App or via www.airmilesme.com. Air Miles will normally be credited to your account within 45 days of your transaction. If you see any discrepancies in your Air Miles statement, please contact our Customer Service Centre.
For Members who have an eligible HSBC credit card:
You will be automatically enrolled into the Air Miles programme if you have an eligible HSBC credit card, (please refer to HSBC for details on their Credit Cards that are eligible for Air Miles).
Collect Air Miles when you use your HSBC credit card for any retail purchases, anywhere in the world. You can collect Air Miles twice for the same transaction by using your HSBC credit card along with the Air Miles Mobile app, key tag or online at www.airmilesme.com at participating Air Miles partners.
Your Air Miles balance will be shown on your HSBC credit card statement. For more details on HSBC Credit Card Terms and Conditions please contact HSBC directly.
4. Personal Information
We reserve the right at any time and without prior notice:
You can access your Air Miles account on the Air Miles Mobile App or at www.airmilesme.com to keep track of your account activity.
Air Miles have no monetary value and cannot be sold, transferred or otherwise dealt with except in accordance with these terms and conditions.
All exclusions and limitations of liability in these terms and conditions apply for our security and the benefit of all partners and reward providers.
Partners and reward providers do not have any authority, expressed or implied, to make any representation or warranty on our behalf
We shall not be liable to any Member for any financial loss arising out of the refusal, cancellation or withdrawal of any reward, or any failure or inability of a Member to redeem a reward. Member shall be liable for any loss or damage arising from the theft, forgery or misuse of Air Miles, or as a result of any criminal act by such Member.
We shall not be liable for any unlawful use or misuse of your Air Miles Membership. Member remains liable for any loss or damage caused as a result of any loss, theft or misuse of Member’s Air Miles account via the Air Miles Mobile app, online at www.airmilesme.com or key tag including as a result of any unauthorised access by any third party to the Member’s mobile phone.
We shall not be liable for any loss or damage, whether direct or indirect, resulting from termination or change of, either the Air Miles Programme or any of the services, rewards or benefits which are made available to Members under the Air Miles Programme, including, without limitation, any withdrawal of partner programmes or the withdrawal or changes in any such services, rewards or benefits.
6. Transfer of Air Miles
Air Miles are personal to your Air Miles account. You can transfer Air Miles to other members by contacting the Customer Service Centre.
7. Air Miles Expiry
Air Miles are valid for 36 months from the date of earning, after which Air Miles will expire, unless a Member’s account becomes inactive. Please refer to the Inactive account Air Miles expiry clause below.
Members can check how many Air Miles are due to expire by logging into their Air Miles account using the Air Miles Mobile App or online at www.airmilesme.com. A monthly e-statement will be sent to the Member providing the account has a valid email address. This statement provides details on account activity including any Air Miles that are due to expire.
Inactive Account Air Miles Expiry
If a Member does not use their Account to collect or redeem Air Miles in a 15 month period, then all Air Miles in the account will expire.
Members can keep their Air Miles account active by:
For full details on where to collect and redeem Air Miles log into your Air Miles account via the Air Miles Mobile App or online at www.airmilesme.com
8. Rewards Terms and Conditions
Air Miles will maintain a rewards catalogue with a selection of e-vouchers, m-vouchers, travel offers, competitions and more. Active Members can redeem through the Air Miles Mobile App, at www.airmilesme.com or at select Air Miles partner stores.
To redeem rewards using the Air Miles Mobile App or online at www.airmilesme.com, Members must be logged into their Air Miles account to be able to select their chosen reward and complete the redemption.
Once redeemed, rewards can be issued or gifted to any person of the Member's choice. The Member does not have to be present when the reward is used in-store, online or for travel related bookings.
Members must ensure their personal details are up to date on their Air Miles account.
Not all rewards available on the Air Miles Mobile App will be available online at www.airmilesme.com.
Reward options may be withdrawn or amended without prior notice.
Rewards prices may be amended at any time.
Rewards are subject to partner restrictions at the time of redemption.
At the time of redemption, the Air Miles balance must be at least equal to the total Air Miles value of the reward being redeemed.
For travel related redemptions made with a combination of Air Miles + money, the monetary amount must be paid via a credit card at the time of redemption.
Air Miles will automatically be deducted from the Member’s account at the time of redemption.
Upon redemption, the Air Miles Member will directly enter a sale / purchase relationship with the concerned supplier of the Air Miles rewards.
Aimia will only act as an agent for the redemption of Air Miles.
Members agree that Air Miles can pass their name, account number, address / email address and contact number to the relevant reward supplier where required for them to fulfill the redemption.
Air Miles rewards can only be redeemed by the Air Miles Member in the UAE, Bahrain or Qatar.
We reserve the right to pursue all available legal and equitable remedies and/or action against you in respect of any misuse of or any fraudulent activity on your account and for any rewards or benefits provided to you.
9. In-Store Rewards
To use your Air Miles in any of the Air Miles participating partner stores (Instant POS Redemptions), you must present your Air Miles Membership number which is found in the Air Miles Mobile App or on your key tag to the cashier at the point of sale. The store will activate a one-time pin (OTP) which will be sent to your registered Mobile device. You will need to give the OTP to the cashier to validate your Air Miles account in order to complete your redemption.
You can redeem Air Miles in-store if you have enough Air Miles in your account. If your purchase in-store exceeds the value of the Air Miles you want to redeem, then you can pay the balance amount using cash or a credit card. Air Miles partners’ standard terms and conditions also apply for redemptions in-store. For more information on Air Miles partners’ rewards terms & conditions please refer to the participating partner reward at www.airmilesme.com.
As well as directly redeeming your Air Miles in store to purchase goods, you can also use e-vouchers and m-vouchers in-store which you have already redeemed from www.airmilesme.com, or mobile app.
To use e-vouchers at any of the Air Miles partner stores you must present the e-voucher(s) at point of sale. The participating store will use the e-voucher code presented on the e-voucher to confirm validity and value of the e-voucher(s) in use.
To use m-vouchers at any of the Air Miles partners, you must present your Mobile m-voucher found in ‘My Vouchers’ within the Air Miles Mobile App to the cashier at the point of sale. The cashier will input a unique PIN code on your Mobile device to confirm the validity and value of the voucher in use.
10. Online & Mobile App Non-Travel Rewards
To use your Air Miles to redeem for e-vouchers or m-vouchers for non-travel rewards, the following terms apply
Members can redeem for e-vouchers via the Air Miles Mobile App or online at www.airmilesme.com. Members must be logged in to their Air Miles account to select and redeem for e-voucher rewards. When a member redeems for an e-voucher the voucher will be emailed to the member’s registered email address. e-vouchers need to be printed and presented at point of sale with the applicable participating Air Miles partner store.
For M-vouchers, Members must download the Air Miles Mobile App to redeem these vouchers. They are not available online at www.airmilesme.com. Members must be logged in to their Air Miles account using the Air Miles Mobile App to select and redeem m-voucher rewards. When a member redeems an m-voucher it will appear in the ‘My Vouchers’ section on the Air Miles Mobile App. Members need to present their m-voucher on their Mobile device at the applicable Air Miles partner store.
11. General Booking Policy for Air Miles Travel Rewards
12. Flight Rewards on Full Service Airlines
13. Hotel Rewards
14. Car Rental Rewards
Car rental booking prices include the cost of the vehicle rental and exclude any additional charges such as a security deposit, fuel, excess mileage, taxes, insurance, government and other surcharges, which are payable directly to the car rental company.
15. Activity Rewards
16. Amendments and Cancellations on Flight Bookings made on Full Service Airlines
17. Amendments and Cancellations on Hotel Bookings
18. Amendments and Cancellations on Car Rental Bookings
19. Amendments and Cancellations on Activity Bookings
20. Air Miles Issuance on Travel Bookings
21. Air Miles Exchange
Air Miles Exchange facilitates the exchange of Members Air Miles into the loyalty currency of the pre-selected Air Miles partners, currently Emirates Skywards and Etihad Guest. The transfer is completed at www.airmilesme.com and once credited, the partner currency can then be used in accordance with the partner programme rules of use and T&C’s. See link for a list of these preselected partners and for the partner programmes rules of use click here.
Aimia has entered an arrangement with Points.com to enable Members to exchange their Air Miles for the eligible partner programmes via Points.com.Inc, an Ontario incorporated in Ontario, Canada. Each exchange transfer is subject to a minimum of 30,000 Air Miles to be transferred, and any additional Air Miles to be transferred must be in increments of 1,000 Air Miles. Air Miles will determine the amount of loyalty currency you will be entitled to receive in the eligible partner programme you have selected in exchange for your Air Miles. Air Miles will be transferred to the participating partner programme currency at the rate specified at the time of transfer. The transfer rate is subject to change at any time with or without prior notice.
22. Qatar Airways Privilege Club Exchange
Air Miles facilitates the exchange of Members Air Miles into the Qatar Airways Privilege Club loyalty currency. The transfer is completed at www.airmilesme.com and once credited, the partner currency can then be used in accordance with the partner programme rules of use and T&C’s.
Each exchange transfer is subject to a minimum of 48,000 Air Miles to be transferred, and any additional Air Miles to be transferred must be in increments of 48,000. Air Miles will determine the amount of loyalty currency you will be entitled to receive in the eligible partner programme you have selected in exchange for your Air Miles. Air Miles will be transferred to the participating partner programme currency at the rate specified at the time of transfer. The transfer rate is subject to change at any time with or without prior notice.
23. Prize Draws and Competitions
Prize draws and/or competitions are open to active members of the Air Miles Programme.
For Prize Draws, all Members with qualifying entry (ies) will be tabulated and winner(s) will be selected by computer generated randomization. The winning Member(s) will be contacted by phone or e-mail to the contact details registered by the Member and must collect their prize within 30 days (unless otherwise specified) of notification. If the prize is not collected, the prize will be forfeited, and a new winner will be selected (if applicable). Any winning entrants who are not contactable via the information they provided or via all reasonable means may be disqualified and an alternative entrant awarded the prize on the same basis as is described above. The results of the prize draw are final. Prizes are non-transferable. There will be no cash prize alternative. Air Miles reserves the right to substitute the prize with any other prize of the same value. In order to receive the prize, the Air Miles Member must supply documented evidence of their identity to an Air Miles representative at the time of prize collection.
Air Miles reserves the right, at its sole discretion, to disqualify any person it suspects to be acting or has acted in violation of these Terms and Conditions. Staff of Aimia Middle East FZ-LLC and related parties of Kognitiv Group affiliated companies, their immediate family members, agents and third parties involved in the administration of the prize draw or competitions or connected with it are not eligible to participate.
Where prize draws and/or competitions are advertised on Facebook and/or Instagram by entering you are agreeing if you are a winner for your name to be published on such sites.
All prize draws and competitions may be subject to specific terms and conditions which will be made available to Members prior to entry.
24. Opting Out for marketing communications
If you do not wish to receive marketing or promotional communications, simply update your communication preference by logging into your Air Miles account at www.airmilesme.com or through the mobile app. Your ability to collect or spend Air Miles will not be affected.
Once opted out/unsubscribed, it will take 30 working days to process your request and you will not be notified of any special offers or promotions.
These terms and conditions shall be governed by the laws of the Emirate of Dubai, UAE. Any disputes shall be submitted to the non-exclusive jurisdiction of the courts of Dubai UAE.
Any failure by us to take any action in respect of a breach of these terms and conditions shall not constitute a waiver of their enforceability. We can still enforce it later. Aimia always reserves its rights in respect of these terms and conditions.
If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions which shall remain in full force and effect.
We may transfer our rights and obligations under these terms and conditions to another organisation.
Members accounts are personal and may not be transferred to anyone else save as set out in section 2 (Household Account), Section 6 (Transfer) above
We shall not be liable for any delay in performing, or failure to perform, any of its obligations under these terms and conditions if such delay or failure result from events, circumstances or causes beyond our reasonable control
If you have any queries or concerns please contact Air Miles via the Air Miles Mobile app, or online at www.airmilesme.com, using Live Chat support or the contact us form. Alternatively, you can call the Customer Service Centre.
Dated [03/01/2022] © Aimia Middle East FZ LLC, 2020
BY USING THIS SITE, YOU AGREE TO THESE TERMS AND CONDITIONS OF USE: IF YOU DO NOT AGREE, DO NOT USE THIS SITE.
Aimia may modify these terms and conditions from time to time at its discretion and without notice, and such modifications shall be effective immediately upon posting of the modified version on the Site. Your continued use of any part of or the entire Site will constitute your agreement to any such modifications. Your use of the Site (including any submission of Submissions (defined below)) must comply with these terms and conditions, all applicable laws and Aimia policies.
Rights in the Site
The Site and all of its content are protected by copyrights, trademark including but not limited to the Air Miles Middle East trademarks and logos, and other applicable intellectual property and proprietary laws, and is owned, controlled, and/or licensed by Aimia and/or its affiliates or licensors. The Site and its contents are made available solely for your own personal, non-commercial and lawful use. Nothing contained on the Site should be considered as granting you, by implication, estoppel, or otherwise, any license or right to use any trade-marks, logos, or other names contained in the Site without the expressed written consent of the applicable rights holder.
Use of the Site
You may not modify, post, reproduce, distribute, copy, publish, display, transmit, adapt, translate or in any way exploit the contents of the Site. You will not prepare derivative works from, decompile, reverse-engineer, disassemble, or otherwise attempt to derive source code from the Site. You will use the Site and any contents of the Site solely for lawful purposes. You may not use spiders, robots, data mining techniques or other automated devices or programs to catalog, download or otherwise reproduce, store or distribute available content. You may not take any action to interfere with, or disrupt, the Site or its content, circumvent security measures or attempt to exceed the limited authorization and access granted to you under these terms and conditions. No permission is given to you to link or provide references to the Site and to use any of Aimia’s icons, site address, and trademarks (including but not limited to the Air Miles trademarks and logos) to provide such links or references, unless you have Aimia’s written permission.
We may or may not request submissions, including but not limited to reader and Air Miles Member comments, questions, testimonials, references, surveys, transparencies, illustrations artwork, or the like (collectively “Submissions)”). By accessing the Site, you acknowledge that you are responsible for whatever Submissions you submit, and you, not Aimia, have full responsibility for the Submissions, including their legality, reliability, appropriateness, originality and copyright. Aimia may welcome your comments on the Site however, whether in response to a specific request for Submissions or not, Aimia and its partners shall have no obligation to review or respond, in any manner, to said Submissions. Notwithstanding the foregoing, Aimia reserves the right to monitor, delete and/or refuse to transmit, move, or edit any material or information, in whole or in part, without notice to you that it deems in its sole discretion, unacceptable, undesirable or in violation of any law. Aimia and its partners do not accept any responsibility for the safe arrival of any Submissions. You agree that any Submission that you submit to the Site, to Aimia or its third-party suppliers will be treated as non-confidential and non-proprietary.
Any Submission you do make to Aimia, whether requested or not, shall become the exclusive property of Aimia. By submitting, such submissions, you grant Aimia, its affiliates and assignees a worldwide, royalty-free, perpetual, irrevocable, exclusive right and license to use, reproduce, publish, republish, distribute, edit, store and archive such Submissions in whole or in part in any form or medium whatsoever, without liability and without compensation of any sort. You further irrevocably waive any moral rights with respect to your Submissions, in connection with our exploitation of the rights granted to us in this Agreement. You agree that Aimia shall be free to use any ideas, inventions, concepts, know-how or techniques contained in such Submissions for any purpose whatsoever, including but not limited to developing and marketing products and services incorporating such Submissions. In making a Submission, you knowingly and expressly agree with these terms and conditions. Subject to the rights expressly granted to us, you retain ownership of the copyright in your Submissions.
Privacy and Collection of Personal Information
Aimia uses commercially reasonable efforts to ensure that the information contained on this Site is accurate but does not in any way guarantee the accuracy, completeness or authenticity of such information. All information is provided for informational purposes only and is not intended for trading or other purposes. Aimia assumes no responsibility with respect to the sequence, accuracy, or completeness of any such information and is not liable or responsible in any way for any delays, inaccuracies, or errors in any such information or in the transmission of any such information.
Availability of the Site
The Site is made available free of charge. Aimia cannot guarantee that the services will be error free. If a fault occurs, please contact the Help desk. Aimia does not guarantee that the Site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of the Site for business and operational reasons including but not exhaustively to allow for repairs and maintenance or to provide new services or features
Aimia does not warrant that the Site will be compatible with your equipment, software or telecommunication network.
Aimia will not be liable for (i)any loss or damage caused to your equipment by use of the Site; or (ii) any technical problems including errors of the Site or (iii) the unsuitability, inaccuracy or unreliability of the Site
Representations and Warranties
By using or accessing the Site or submitting any Submissions, you represent and warrant that you(i)are not breaching any other agreement or obligation or any provision of any law or regulation, or infringing on the intellectual property rights of any third party;(ii) have obtained all necessary approvals, consents and authorizations from any third party to submit any information, including Submissions or personal information, and to delete and/or modify such information; and (iii) have submitted or will submit, information, content or material which is true and accurate
Password and security
When you register to use the Site, you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password, you should notify us by contacting Customer Services (see below for contact details).
DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY
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AIMIA, ITS AFFILIATES, ITS LICENSORS AND RELATED COMPANIES, AND EACH OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, CONSULTANTS AND AGENTS EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, WARRANTIES OF TITLE AND NON-INFRINGEMENT AND WARRANTIES OF MERCHANTABILITY AND SHALL IN NO WAY BE RESPONSIBLE OR LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, TIME, INTERRUPTION, LOSS OF INFORMATION OR OTHER PECUNIARY LOSS) ARISING DIRECTLY OR INDIRECTLY FROM THE USE OF (OR FAILURE TO USE) OR RELIANCE ON THE SITES OR ANY OTHER SITE YOU MAY ACCESS THROUGH THIS SITE, INCLUDING BUT NOT LIMITED TO THE RELIANCE ON OR USE BY YOU OR ANY OTHER PERSON OF ANY OF THE INFORMATION, OPINIONS OR PRODUCTS ADVERTISED, EXPRESSED, OR OTHERWISE, THAT ARE CONTAINED IN THE SITE OR ANY OTHER SITE YOU MAY ACCESS THROUGH THIS SITE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU EXPRESSLY AGREE THAT USE OF THE SITE IS AT YOUR SOLE RISK.
Links to Third Party Sites
The Site may provide you with convenient links and references to third-party web sites. The inclusion of any information, material, content or links on the Site should not be necessarily construed as an express nor an implied endorsement of any third-party products or services. Unless otherwise indicated, these third-party sites and content are provided for your convenience only and not maintained, operated or controlled by Aimia, and Aimia has not reviewed the content thereof, does not provide any representations or guarantees with respect thereto and takes no responsibility for the content thereof. You assume sole liability for the use or access of such third-party sites and content.
The Site may also provide you convenient links and references to other web sites run by Aimia’s related companies. Terms and Conditions for the use of these web sites can be found on the respective web sites of each company. The content of these or the third-party web sites is in no way incorporated into this Site.
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If you are dissatisfied with the Site or with these terms and conditions, your sole and exclusive remedy is to discontinue using the Site. In such an event, you agree to destroy all materials obtained by you from the Site and all copies thereof. These terms and conditions shall survive any such termination.
Governing Law and Other Terms
Aimia administers and operates the Site from Dubai, United Arab Emirates; other Aimia sites may be administered and operated from various locations within or outside the United Arab Emirates. Although the Site is accessible worldwide, not all features, products or services discussed, referenced, provided or offered through or on the Site are available to all persons or in all geographic locations, or appropriate or available for use outside the United Arab Emirates These terms and conditions of use are governed by and construed under the laws of the Emirate of Dubai, UAE. Any disputes related to this shall be submitted to the non-exclusive jurisdiction of the courts of Dubai UAE.
No waiver by either Aimia or you of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. If any provisions contained herein shall be determined to be void, invalid, or otherwise enforceable by a court of competent jurisdiction, such termination shall not affect the remaining provisions contained herein.
The logos of Aimia (including but not limited to those used in the Air Miles ME Programme) and its related companies are trademarks of such companies. Any other trademarks, or corporate, trade or domain names used in this Site are the property of their owners. Other product, services and company names mentioned herein or on the links hereto may be trademarks and/or service marks of their respective owners.
The terms and conditions of this legal notice constitute the entire agreement between Aimia and the users of this Site with respect to their use of this Site. Aimia’s failure to insist upon or enforce strict performance of any provision of that agreement shall not be construed as a waiver of any right on its part.
Dated November 2021: © Aimia Middle East FZ LLC 2020
Exchange Services Terms
CERTAIN PORTIONS OF THE SERVICES ENABLING THE EXCHANGE OF LOYALTY CURRENCIES (“EXCHANGE SERVICES”) ARE OPERATED BY POINTS.COM INC. (“POINTS.COM”). POINTS.COM IS AN ONTARIO CORPORATION, WITH ITS PRINCIPAL PLACE OF BUSINESS AT 111 RICHMOND STREET WEST, SUITE 700, TORONTO, ONTARIO, M5H 2G4.
WHEN USED HEREIN THE TERMS “WE”, “US”, AND “OUR” REFER TO POINTS.COM, AIR MILES AND AIMIA.
THE FOLLOWING TERMS AND CONDITIONS GOVERN YOUR USAGE OF THE EXCHANGE SERVICES. IF YOU DO NOT AGREE WITH ANY OF THESE TERMS AND CONDITIONS YOU MAY NOT USE THE EXCHANGE SERVICES.
WE RESERVE THE RIGHT, AT ANY TIME, TO MODIFY, ALTER, OR UPDATE THESE TERMS AND CONDITIONS OF USE, WITH OR WITHOUT NOTICE AND WITHOUT LIABILITY TO YOU. YOUR CONTINUED USAGE OF THE EXCHANGE SERVICES SHALL CONSTITUTE YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY SUCH CHANGES YOU MUST IMMEDIATELY CEASE USING THE EXCHANGE SERVICES.
Overview of Exchange Services
The Exchange Services allow you to exchange Air Miles for the loyalty currency of various eligible Partner Programmes as established by Air Miles and Aimia. For us to exchange your Air Miles for the loyalty currency of the eligible Partner Programme that you have selected, you may be required to provide certain information from time to time. This information enables us to redeem your Air Miles and exchange it for loyalty currency of the eligible Partner Programme that you have selected and securely deposit such loyalty currency in your Partner Programme account. Although we make reasonable efforts to ensure that the loyalty currency deposited to your Partner Programme account are accurate, we cannot ensure that this will always be the case and hereby disclaims liability for the accuracy of such deposits. Please note that you may use the Exchange Services for personal purposes only and not for any business, commercial or other use.
Terms of Exchange Offer
1. You must opt in for the offer to redeem your Air Miles and exchange it for loyalty currency of the participating Partner Programme that you have selected, in accordance with the offer terms of the exchange offer established by Air Miles as specified herein and at https://www.airmilesme.com/en-ae/tnc. The selection of participating Partner Programmes is at our sole discretion and subject to change without prior notice.
2. Exchange Services, including terms applicable to the loyalty currency of the participating Partner Program that you have selected, are also subject to the terms and conditions imposed by such Partner Programme. Without limiting the generality of the foregoing, you must have a valid account with the participating Partner Programme that you which wish to transfer your Air Miles to, and you may be required to provide certain information as requested. It is your responsibility to provide correct and valid account membership information. We will not be liable for any Air Miles transferred based on inaccurate or incomplete information provided to us.
3. Each exchange transfer is subject to a minimum of 30,000 Air Miles to be transferred, and any additional Air Miles to be transferred must be in increments of 1,000. Air Miles shall determine the amount of loyalty currency you will be entitled to receive in the eligible Partner Programme you have selected in exchange for your Air Miles. Air Miles will be transferred to the participating Partner Programme currency at the rate specified at the time of transfer. The transfer rate is subject to change at any time with or without prior notice. Upon submission of your transfer request, the transferred Air Miles will immediately be deducted from your Air Miles account. A submitted request to transfer Air Miles is final and cannot be modified or cancelled. As such, the Air Miles in a submitted request cannot be returned to your Air Miles account. Transfers cannot be combined or used with any other offer unless otherwise stated. You acknowledge that Points.com is not responsible for the foregoing terms applicable to your eligible exchange transactions.
4. Please allow up to two (2) weeks after the date of your exchange transaction for the loyalty currency of the eligible Partner Programme that you have selected to be deposited in your Partner Programme account. You are solely responsible for checking your Partner Programme account to verify that such loyalty currency has been properly posted. If you believe that loyalty currency of the eligible Partner Programme have not been properly posted to your Partner Programme account, you must inform Air Miles within six (6) months of the date of the exchange transaction, with proof of action acceptable to Air Miles and Points.com. You agree that we shall determine, in our sole discretion, whether loyalty currency of the eligible Partner Programme should have been posted to your Partner Programme account, and that any such determination shall be final and binding.
5. This exchange offer may not be combined or used in conjunction with any other offer, unless otherwise stated.
6. This exchange offer may be canceled, modified or withdrawn at any time, even after acceptance by you.
7. You consent to receive communications from us electronically regarding an exchange transaction. We will communicate with you by e-mail or by posting notices through the Exchange Services or the Air Miles Programme. You agree that all agreements, notices, disclosures and other communications provided to you electronically satisfy any legal requirement that such communications be in writing.
8. WE RESERVE THE RIGHT TO REVIEW, CANCEL AND REVERSE ANY EXCHANGE TRANSACTION IN THE EVENT OF FRAUD OR AN ERROR OR MISTAKE MADE BY US, OR ANY PARTNER PROGRAMME, INCLUDING ERRORS IN ANY LOYALTY POINT CONVERSION, REDEMPTION OR SWAP RATE. YOU HEREBY CONSENT TO THE REMOVAL OF CONVERTED LOYALTY CURRENCY FROM YOUR PARTNER PROGRAMME ACCOUNT AS REQUIRED BY US, OR ANY PARTNER PROGRAMME IN ORDER TO REVERSE A CANCELLED OR REVERSED TRANSACTION.
9. You agree to comply with the terms, conditions and rules of the Air Miles Programme established by Aimia including as found at: https://www.airmilesme.com/en-ae/tnc
Misprints and Errors
We endeavor to provide current and accurate information through the Exchange Services regarding the offers and transactions available to you. Nevertheless, errors and misprints occur. Accordingly, we reserve the right to reject, correct, cancel or terminate any transaction for which the offer details were incorrectly displayed or for which any other erroneous or inaccurate information was provided. We reserve the right to do this at any time during the transaction process, including after a transaction has been submitted and even if the transaction has been confirmed by us. Under no circumstances are we obligated to process or complete any transaction based on any error, misprint or otherwise.
All materials and content included as part and parcel of the Exchange Services (collectively the "Content"), including, without limitation, text, data, information, images, illustrations, audio clips, video clips, special games, surveys and special promotions, are protected by intellectual property rights owned and controlled by us and/or our suppliers or partners. None of the Content may be copied, downloaded, reproduced, republished, uploaded, posted, transmitted or distributed in any way without our prior written consent or except as specifically permitted through the Exchange Services. Use of the Content for any purpose other than your own personal and non-commercial use is prohibited and is a violation of copyrights and other intellectual property rights.
The trademarks, logos and service marks that you see when accessing the Exchange Services are owned and controlled by us and/or our suppliers or partners. Nothing herein grants you any license or right to use any such marks or logos. Your misuse of any such marks or logos is strictly prohibited and is a violation of copyrights and other intellectual property rights.
SOME LINKS ACCESSIBLE THROUGH THE EXCHANGE SERVICES REFER YOU TO THIRD PARTY SITES NOT UNDER THE OPERATION OR CONTROL OF AIR MILES, AIMIA OR POINTS.COM. WE ARE NOT RESPONSIBLE FOR THE CONTENT OF ANY SUCH SITES AND WE PROVIDE THESE LINKS TO YOU ONLY FOR CONVENIENCE. THE INCLUSION OF ANY LINK TO THESE SITES DOES NOT IMPLY ENDORSEMENT BY AIR MILES, AIMIA OR POINTS.COM OF THE LINKED SITE.
We may terminate your right to use of the Exchange Services immediately, without notice to you, if, in our sole discretion, you fail to comply with any of these Terms and Conditions of use or engage in any fraudulent, criminal or other unauthorized activity.
Governing Law and Disputes
Your use of the Exchange Services is governed exclusively by the laws of the Province of Ontario, Canada notwithstanding any principles of conflicts of law. To the extent permitted by applicable law, any claim, dispute or controversy between you and Points.com shall be determined by final and binding arbitration, with no right of appeal, even on questions of law. Such arbitration will be conducted in Toronto, Ontario, Canada in the English language pursuant to the National Arbitration Rules of the ADR Institute of Canada. If the foregoing arbitration is not permitted by applicable law or any court with jurisdiction, you irrevocably agree that all claims, disputes or controversies shall be settled exclusively by the courts of the Province of Ontario.
For certainty, please see Air Miles Programme Terms and Conditions for governing law and jurisdiction of disputes that would apply to your Air Miles Programme account.
THE EXCHANGE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY, REPRESENTATION, CONDITION OR GUARANTEE OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES, REPRESENTATIONS, CONDITIONS OR GUARANTEES OF QUALITY, MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, ALL OF WHICH ARE DISCLAIMED TO THE FULLEST EXTENT PERMITTED BY LAW.
Limitation of Liability
OUR, OUR AFFILIATES’, AND OUR PARTNERS’ AND SUPPLIERS’, AND EACH SUCH ENTITY’S RESPECTIVE OFFICERS’, DIRECTORS’, EMPLOYEES’ AND AGENTS’, ENTIRE LIABILITY, REGARDLESS OF THE FORM OF CAUSE OF ACTION, DEMAND OR CLAIM, WHETHER BASED ON CONTRACT OR TORT, INCLUDING NEGLIGENCE, SHALL IN NO EVENT EXCEED THE AMOUNT PAID BY YOU FOR THE SPECIFIC TRANSACTION GIVING RISE TO THE CLAIM. IN NO EVENT SHALL ANY OF THE FOREGOING PERSONS BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES SUFFERED IN ANY CONNECTION WITH THE EXCHANGE SERVICES OR YOUR USE THEREOF HOWSOEVER CAUSED AND REGARDLESS OF THE FORM OF CAUSE OF ACTION, DEMAND OR CLAIM, WHETHER BASED ON CONTRACT OR TORT, INCLUDING NEGLIGENCE, AND EVEN IF SUCH DAMAGES ARE FORESEEABLE OR ANY OF THE FOREGOING PERSONS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
You agree to indemnify and hold us, our affiliates, and our partners and suppliers, and each such entity's respective officers, directors, employees, and agents) harmless from any claim or demand made against any of them by any third party due to or arising out of your use of the Exchange Services, breach of this Agreement or the documents it incorporates by reference, or your violation of any law or the rights of a third party, including intellectual property rights.
Entire Agreement, Waiver and Severability
The terms relating to the Exchange Services, together with any applicable transaction request and confirmation, constitute the entire agreement between you and us with respect to your use of the Exchange Services and the processing of any transactions thereon and supersede all prior or contemporaneous agreements or understandings, if any, whether written or oral, relating to such subject matter. No modification, amendment or waiver of this Agreement shall be effective or binding unless made in writing and signed by us. If any of the provisions of this Agreement shall be deemed invalid, void, or for any reason unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provision.
We shall have no liability for delays or failure in performance caused by any act of God, war, strike, labor dispute, work stoppage, fire, act of government, or any other cause, whether similar or dissimilar, beyond our control.
Use of the Term "Partner"
The use of terms "partner" or “partnership” herein and in any other materials is not intended to indicate that Points.com, Air Miles or Aimia is in a legal partnership with any third party so described. Rather, the term is used in a marketing sense to show participation by the "partners" in Points.com products and services.
POINTS.COM Terms and Conditions were last updated on September 25, 2019.