The current Air Miles programme in the Middle East is coming to a close as we prepare for a refreshed programme. Members can continue earning miles at participating partners until 6 November 2026 and redeem their remaining miles and use their rewards until 7 December 2026. Further details on what comes next will be shared in due course.
The programme wind-down applies to the UAE, Qatar and Bahrain.
6 November 2026 is the last day to earn miles at participating partners. Partner participation and availability may change during the wind-down, so members should check the app or website for the latest information.
No guarantee is made that all current earn partners will remain available. Participating partners may change during the wind-down. Check the app or website for the latest availability.
7 December 2026 is the final day to redeem accumulated miles for available rewards.
The last day to use M-vouchers is 7 December 2026, as they require access through the Air Miles mobile app, which will no longer be available after this date.
E-vouchers may remain valid after 7 December 2026, subject to the applicable supplier’s terms and expiry date. Please note that Air Miles Customer Support will not be available to assist with any E-voucher issues after 7 December 2026.
Reward selection, availability, redemption requirements and limits may change during the wind-down. Members should confirm availability options at the time of redemption.
There is no single minimum threshold. Redemption requirements depend on the rewards available in the catalogue and may change or be limited during the wind-down.
Any unused miles will expire after 7 December 2026. They will have no cash value and will not be refunded, credited, exchanged, compensated or transferred to the refreshed programme.
No. Miles from the current programme will not carry over. The current programme is closing and the refreshed programme will be separate.
The current programme is closing and all remaining miles expire after 7 December 2026. The refreshed programme will be separate, and further details will be shared in due course.
Members can continue earning miles at participating partners until 6 November 2026. Partner availability may change. Any miles earned must still be redeemed by 7 December 2026.
Eligible miles may post after 6 November 2026, but the 7 December 2026 redemption deadline still applies regardless of when the miles are credited.
7 December 2026 is the absolute cutoff. Missing-mile issues must be raised and resolved before the programme closes. The deadline will not be extended for late or missing miles.
If think your miles balance or transaction history is incorrect, or need assistance, please contact Customer Support using the relevant email address below:
UAE: contactuae@airmilesme.com
Qatar: contactqatar@airmilesme.com
Bahrain: contactbahrain@airmilesme.com
Our Customer Support team will be available to help until 7 December 2026. After this date, Customer Support will no longer be available, including for any queries that remain unresolved. We encourage you to get in touch as early as possible to give us the best opportunity to assist before the programme closes.
Normal programme adjustment rules continue to apply. Miles associated with a returned or refunded purchase may be deducted from the member's balance. Members are responsible for allowing sufficient time for any return or refund to be processed before the applicable programme deadlines. Processing times may vary, and programme deadlines will not be extended due to pending or delayed returns or refunds.
Returns and refunds are subject to the relevant retailer's policies and should be addressed directly with the retailer.
A redemption properly completed by the deadline may still be fulfilled afterward where applicable and subject to the relevant programme and reward terms. Members should avoid waiting until the final days because Customer Support will not be available after 7 December 2026 to address issues.
The situation will be handled under the existing programme terms and the terms applicable to the specific reward.
Yes. Some rewards may have their own terms, restrictions, availability or expiry dates. It is the member's responsibility to review and comply with the terms applicable to the specific reward. An earlier third-party expiry or restriction is not extended by the 7 December 2026 programme deadline.
Any transfer or gifting of an issued reward is governed by the terms and conditions applicable to that specific reward.
All remaining miles will expire on 7 December 2026, and transfers between member accounts will not be available during the wind-down period.
All remaining miles will expire on 7 December 2026, and top up will not be available during the wind-down period.
Members will no longer be able to access their Air Miles account after 7 December 2026, including their balance, transaction history or rewards.
The app and website will no longer be available after 7 December 2026.
The physical or digital membership card will stop working. No action is required from the member.
Contact Customer Support by email at:
UAE: contactuae@airmilesme.com
Qatar: contactqatar@airmilesme.com
Bahrain: contactbahrain@airmilesme.com
Support can assist with account-access issues during the wind-down, but contacting Support does not extend the 7 December 2026 deadline.
Customer Support will remain available by email until 7 December 2026. Support will not be available after that date.
Customer Support will not be available after 7 December 2026, including for cases opened before the deadline. Members should raise questions or issues as early as possible, but opening a case does not guarantee resolution or extend the deadline.
Members are encouraged to raise any questions or concerns with Customer Support before 7 December 2026. Customer Support will no longer be available after that date.
No. 7 December 2026 is the final deadline.
The programme deadlines still apply. No exceptions will be made after 7 December 2026 based on whether a member received or saw the communication.
No special arrangements are being committed to. Members can review the rewards available in the catalogue, which may change and remain subject to applicable redemption requirements and limits.
The normal programme terms continue to apply, with no special wind-down treatment.
Yes. Additional communications will be sent regarding the key deadlines.
Further details will be shared when they become available.
We will share more regarding the future programme's name, branding, structure, partners, benefits or features when they become available.
Yes. Existing members will need to sign up again for the refreshed programme once it becomes available. Further details on how to join will be shared in due course.
Your personal information will continue to be handled securely and in accordance with our Privacy Policy and applicable data protection requirements. Following the closure of the current programme, we may retain certain personal information for permitted purposes and for as long as necessary in accordance with our Privacy Policy. Appropriate safeguards will remain in place to protect your information.
For more information about how we use, protect and retain your personal information, please refer to our Privacy Policy.
No. The same wind-down rules and deadlines apply to all members.
No. Active promotions or campaigns will bot have separate wind-down treatment.
